Customer Service Manager

4 weeks ago

Canning Vale, Australia SD Entertainments Pty Ltd Full time

Improve customer service experience, create engaged customers and facilitate organic growth to generate more revenue.
- Take ownership of customers issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused towards that mission
- Develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions.
- Analyse statistics and compile accurate reports.
- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
- Control resources and utilize assets to achieve qualitative and quantitative targets.
- Adhere to and manage the approved budget.
- Maintain an orderly workflow according to priorities.
- Support management for administrative, sales and organizational needs.
- Developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided
- Providing direction and feedback to team members and assisting with recruitment
- Managing, motivating and developing staff providing customer services
- Planning and implementing after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify and improve services provided
- Liaising with other organisational units, service agents and customers to identify and respond to customer expectations

*

**Job Types**: Full-time, Permanent

**Salary**: $60,000.00 - $80,000.00 per year

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Commission

Work Authorisation:

- Australia (preferred)

Work Location: In person

Expected Start Date: 20/04/2024

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