Team Leader

5 days ago

Richmond, Australia Ventia Pty Limited Full time

Team Leader - VOC

**Date**:5 Mar 2024**Location**:Melbourne, VIC, AU, 3121**Company**:Ventia**About The Role**
Ventia are seeking an experienced **Team Leader **within our **Ventia Operations Centre (VOC**) to provide leadership and direction to dispatch/helpdesk teams on a daily basis ensuring performance of key service levels across multiple 24/7 national and state-based projects for Ventia.**What you’ll be doing**:

- Responsible in ensuring the team provides timely and dynamic deployment of resources on a proactive basis to ensure multiple and at times conflicting priorities are met
- Responsible in ensuring the team provides proactive jeopardy management of all work orders across the project is required to ensure service level agreements are met
- Provide leadership to the Ventia Operations Centre staff in maintaining positive outcomes
- Provide assistance and support to Dispatch/Helpdesk Operators targeting acceptable performance outcomes for the business
- Leading and mentoring of Dispatch/Helpdesk positions with active input and involvement with culture and engagement
- Client facing and liaising with clients for general day to day and Adhoc requests
- Conduct performance and development reviews in Success Factors for direct reports
- First point of escalation - VOC and Customer escalations Ensure the Contract Service Level Agreements contract KPIs specific to the operations and maintenance requirements are met or exceeded.
- Co-ordination of Incident real time analysis, investigations and response effort and environmental risks and hazards. (End-to-end responsibility of emergency faults)

**About You**
Ideally you will have a minimum 2 years’ experience in a leadership role with a sound understanding of the operations and maintenance environment in telecommunications technical service centre or utility industry.- You will also possess:
- Excellent stakeholder engagement skills
- Proficient in the use of MS Office suite and internal reporting and performance management software (Successfactors or similar would be desirable)
- Implementation of process and procedures through effective change management

**Diversity**
Ventia is enriched by the diverse experiences, talents and cultures that our people bring to the organisation, while celebrating and respecting the communities we operate in. We are committed to providing a safe and positive environment that provides equal opportunities for individuals of all backgrounds, including Aboriginal and Torres Strait Islander people, Māori and Pasifika people, LGTBQI+, Women, Veterans and spouses and people with disabilities.**What We Offer You**
Not only do we offer a competitive salary and career growth, we have also partnered with some reputable organisations to be able to offer discounts on Health Insurance, Banking (new home loans, credit cards, everyday bank accounts), flights & accommodation, car hire, car leasing and much more.**How to Apply**Position Reference Number: 157317

  • Team Leader

    1 week ago

    Richmond, Australia Chandler Personnel Full time

    Team Leader - Food ProductionOur client is A market leader that produces and imports a wide range of food products that cater to both retailer and food service channels. We are currently seeking a Team Leader Food Production to oversee the production team and ensure the smooth operation of the food manufacturing processes.Duties/Responsibilities: Assign the...

  • Team Leader

    1 week ago

    Richmond, Australia Access Health and Community Full time

    Maternity Leave position, Team Leader Ageing & Support, Richmond Not for Profit with salary packaging benefits & work life balance Collaborative and highly supported team environmentAbout Access Health and CommunityWith a 150-year history and caring at our centre, our mission at Access Health and Community (AccessHC) is to build healthier lives together. We...

  • Team Leaders

    1 week ago

    Richmond, Australia On The Juice - Nutrition Bar Full time

    We have exciting opportunities at On The Juice - Nutrition Bar We are now searching for full/part-time team leaders as well as casual team members who are passionate about nutrition, fitness and customer service experiences.The successful team leader/member will have:High-level customer service skills Hardworking, works efficiently and well under pressure...

  • Team Leader

    2 weeks ago

    Richmond, Australia Ventia Pty Limited Full time

    Team Leader - VOCDate:5 Mar 2024Location:Melbourne, VIC, AU, 3121Company:VentiaAbout The RoleVentia are seeking an experienced Team Leader within our Ventia Operations Centre (VOC) to provide leadership and direction to dispatch/helpdesk teams on a daily basis ensuring performance of key service levels across multiple 24/7 national and state-based projects...

  • Team Leader

    1 week ago

    Richmond, Australia Coles Supermarkets Full time

    From small everyday moments to larger-scale changes unique to a business like ours, as a Retail Leader, you'll really see the difference your work makes every day. Whether you're in a distribution centre, a bakery, in-store or on the road, you're an important part of an Aussie icon at the heart of the nation.About the role:Our Coles Services team takes pride...

  • Team Leader

    3 weeks ago

    Richmond, Australia Chandler Personnel Full time

    **Team Leader - Food Production** Our client is A market leader that produces and imports a wide range of food products that cater to both retailer and food service channels. We are currently seeking a Team Leader - Food Production to oversee the production team and ensure the smooth operation of the food manufacturing...

  • Team Leaders

    2 weeks ago

    Richmond, Australia On The Juice - Nutrition Bar Full time

    We have exciting opportunities at On The Juice - Nutrition Bar! We are now searching for full/part-time team leaders as well as casual team members who are passionate about nutrition, fitness and customer service experiences. The successful team leader/member will have: - High-level customer service skills - Hardworking, works efficiently and well under...

  • Building Team Leader

    1 week ago

    Richmond, Australia BGIS Full time

    **The Role** As a mobile **Building Team Leader, **you will be managing a team of 5+ Technicians completing planned and reactive commercial maintenance requests. This role is **based **in **Richmond, NSW.** - Managing the delivery of the contractual obligations ensuring that the contractual KPI's are achieved - Manage daily operations of the Technicians,...

  • Building Team Leader

    1 week ago

    Richmond, Australia BGIS Full time

    The RoleAs a mobile Building Team Leader, you will be managing a team of 5+ Technicians completing planned and reactive commercial maintenance requests.This role is based in Richmond, NSW. Managing the delivery of the contractual obligations ensuring that the contractual KPI's are achieved Manage daily operations of the Technicians, review various reports...

  • Customer Team Leader

    1 week ago

    Richmond, Australia IKEA Full time

    **Job ID**: 239650 **Date posted**: 23/05/2024 **Our team within IKEA** At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and...

  • Reception Team Leader

    4 weeks ago

    Richmond, Australia North Richmond Community Health Full time

    _Are you experienced _**_Senior receptionist _**_(permanent full time) seeking a new challenge? We are looking for a Reception Team leader who can engage and support stakeholders in the Oral Health Program and within other services at NRCH as needed. Our reception team supports the client journey from registration through to the completion of their oral...

  • Customer Team Leader

    1 month ago

    Richmond, Australia Ikea Full time

    Job ID: Date posted: 23/05/ Our team within IKEA At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our...

  • Customer Team Leader

    1 month ago

    Richmond, Australia IKEA Full time

    Job ID: 239650 Date posted: 23/05/2024 Our team within IKEA At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating...

  • Customer Team Leader

    2 weeks ago

    Richmond, Australia Ikea Full time

    Job ID: Date posted: 23/05/ Our team within IKEA At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty...

  • Reception Team Leader

    2 weeks ago

    Richmond, Australia North Richmond Community Health Full time

    _Are you experienced __Senior receptionist __(permanent full time) seeking a new challenge? We are looking for a Reception Team leader who can engage and support stakeholders in the Oral Health Program and within other services at NRCH as needed. Our reception team supports the client journey from registration through to the completion of their oral health...

  • Aps6 Team Leader

    2 weeks ago

    Richmond, Australia DFP Recruitment Services Full time

    Job description:The OpportunityOn behalf of a large Federal Government Agency, we are looking for an APS6 Team Leader to oversee a team responsible for recruitment, onboarding, and training new staff to the legal division of the agency. This is a 12 month assignment and can be based in Geelong or Richmond.The role will involve undertaking end to end...

  • Building Team Leader

    1 month ago

    Richmond, Australia BGIS Full time

    The Role As a mobile  Building Team Leader,  you will be managing a team of 5+ Technicians completing planned and reactive commercial maintenance requests. This role is based in Richmond, NSW. Managing the delivery of the contractual obligations ensuring that the contractual KPI's are achieved Manage daily operations of the Technicians, review...

  • HVAC Team Leader

    1 month ago

    Richmond, Australia BGIS Full time

    The Role As a mobile  Maintenance HVAC / Air-conditioning Team Leader,  you will be managing a team of 5+ Technicians completing planned and reactive commercial maintenance requests. This role is based in Richmond, NSW. Managing the delivery of the contractual obligations ensuring that the contractual KPI's are achieved Manage daily operations...

  • Building Team Leader

    2 weeks ago

    Richmond, Australia BGIS Full time

    The Role As a mobile Building Team Leader, you will be managing a team of 5+ Technicians completing planned and reactive commercial maintenance requests. This role is based in Richmond, NSW. Managing the delivery of the contractual obligations ensuring that the contractual KPI's are achieved Manage daily operations of the Technicians, review...

  • HVAC Team Leader

    4 weeks ago

    Richmond, Australia BGIS Full time

    The Role As a mobile  Maintenance HVAC / Air-conditioning Team Leader,  you will be managing a team of 5+ Technicians completing planned and reactive commercial maintenance requests. This role is based in Richmond, NSW. Managing the delivery of the contractual obligations ensuring that the contractual KPI's are achieved Manage daily operations...