Customer Service Coordinator

5 months ago

Rydalmere, Australia Hager Group Full time

**Description**:

- Customer Service is your passion? You are detail-oriented and offer excellent communication skills?- We are currently looking for our future** **Customer Service Coordinator (M/F/d)** **based in Sydney, NSW for a permanent contract.-
**Your mission**
- Obtain and evaluate all relevant information to handle product and service enquiries
- Provide pricing and delivery information
- Process orders promptly and accurately in line with company policy and procedures
- Ensure any follow up action for customers is organised to meet deadlines
- Communicate and coordinate with other departments to ensure effective customer service
- Handle complaints and problems from all customers in the first instance and refers major problems to the appropriate person
- Respond to recalled product, technical and order enquiries in order to maximise sales outcomes of all telephone contact
- Enter orders into ERP system and maintaining accurate records
- Check and raise credits from customers
- Provide technical information/literature and efficient service to customers and end users
- Advice management of information gained from customers about faulty performance of products or on matters detrimental to company's reputation
- Negotiate delivery dates for specials or out of stock goods with production planning and keep track of delivery dates promises to customers and alert the appropriate sales staff of any problems
- Make outbound calls to customers regarding order processing issues or concerns such as back orders or pricing discrepancies (record details of outbound calls in order)
- Assist the National Customer Service Manager and Manager, Customer Assurance with any coordination or administration activities

**Your profile**
- 2 to 3 year's experience in a customer service role or a similiar position
- Excellent communication skills, both written and oral
- Ability to learn technical knowledge of Hager products
- Ability to maturely deal with customer complains in a calm and professional manner
- Attention to detail
- Strong customer-orientation and service-thinking
- Independent way of working
- Abtility to communicate effective with internal and external stakeholders

**Our offer**
You can expect a position with responsibility and variety in an international and innovative environment and motivated team. We offer intensive integration, an attractive and fair compensation as well as internal and external training.**Your challenge

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