Customer Service Representative
1 month ago
About Rheem
Rheem is a leading global manufacturer of heating and cooling equipment, innovating new ways to deliver a great customer experience while saving energy, water, and supporting a more sustainable future.
The Role
We are seeking a Customer Service Representative to join our Rydalmere Customer Service team. As the first point of contact for our customers, you will provide outstanding customer service over the phone and through email.
Your key responsibilities will include:
- Determining the assistance required by the customer and lodging a service request if necessary.
- Providing customers with verbal quotes for water heater installations.
- Advising customers on installation dates, service calls, and general service matters.
- Liaising with internal stakeholders, including planning room team members.
- Ensuring company policies and procedures are adhered to.
About You
To be successful in this role, you will have similar customer service experience within an inbound contact centre. You will also need to have excellent communication skills, both written and verbal, and a high attention to detail.
Experience with SAP C4C is strongly desirable.
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