Student Experience Officer

3 weeks ago

Melbourne, Australia Kaplan Full time

**26 days’ annual leave, including one for your birthday**:

- **Be part of an industry leading supportive and positive work culture**:

- **Permanent full-time multiple positions available based in Melbourne**

**Role**

We have an exciting opportunity for passionate individuals looking to make a significant impact in the lives of students. As a Student Experience Officer, you will be responsible for delivering an exceptional student experience, providing guidance and advice on all non-academic matters. The role is further responsible for the delivery of key events and providing students with pastoral care and ensuring their overall welfare.

**Responsibilities**
- Be the face of KBS and the first point of contact for all students studying on campus, creating a supportive and engaged community between staff and students
- Coordinate and deliver major functions and events at the campus including orientation and graduation to increase student engagement
- Maintain the student portal and update with accurate information as relates to Pastoral Care and Services
- Offer direction and advice on a student’s study progress and performance including attendance, welfare and transitional arrangements for new students
- Liaise with Academic Staff on matters relating to academic performance of students
- Contribute to effective management of academic success centre as required
- Encourage teamwork and collaboration through positive communication to help foster a high performing, student-centric driven culture
- Compliance with all company policies and procedures including WHS legislation requirements

**Requirements**:

- Up-to-date working knowledge of key legislation, policies and procedures relevant to international students (essential)
- Knowledge of ESOS Code of Practice (essential)
- Positive and supportive communication style
- Ability to plan, control, coordinate and manage activities with mínimal supervision
- A self-starter with a professional image who has accuracy and attention to details
- Our hours of operation are from 8:30am - 8:30pm, Monday to Friday. Expectation to work shifts within these times.
- Working with Children Check or willing to obtain
- Previous experience of volume caseloads within and educational capacity (desirable)

**Kaplan Business School**

At Kaplan Business School, we are one of only nine self-accrediting institutes of higher education. We are recognised in Australia and globally as exemplars of international education, quality teaching, student support, employability and academic integrity.
We deliver undergraduate and postgraduate courses in business, accounting, IT, marketing, management, tourism, entrepreneurship, health services, digital management, analytics, project management and leadership. Our flagship MBA program is Australia’s second largest in terms of student enrolments and among the most highly regarded.
We have a friendly and flexible leadership team who cultivate a culture of innovative methods of teaching and learning across five Australian campuses as well as online.
- The closing date is 7th July 2023._

LI-DF1

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