Compliance Officer Plumbing and Tradewaste

2 weeks ago

Newcastle, Australia Hunter Water Full time

Get the balance right - flexible working options available
- Ongoing career development opportunities
- Support the sustainable delivery of an essential service to the Lower Hunter community

We are seeking a Compliance Officer Plumbing and Tradewaste to join our Retail and Front line Services Group in the Customer Services Division.

**Our Company**

At Hunter Water our Values define who we are as an organisation and how we behave. We strive to live these Values and it is shown in the work we do and the way in which we interact with each other.

At Hunter Water we fundamentally believe in and commit to diversity and inclusion. We value an individual's unique capabilities, backgrounds, experiences and characteristics. We rely on these diverse perspectives to drive innovation and collaboration, to deliver the best outcome for our customers and communities.

We are embarking on a new strategic direction to build a more innovative, collaborative and resilient organisation that is a thought leader in developing a sustainable water and wastewater future.

At Hunter Water we offer a range of employee benefits. For this position, these will include, but are not limited to:
Excellent flexible working and additional leave benefits including:

- Additional Public Holidays, RDOs
- 5 days additional paid Carers Leave per annum
- Paid Community Service Leave
- 14 weeks paid Parental Leave for both parents
- Access to hybrid work and other flexible options

Health & Wellbeing benefits including:

- Fitness passport
- Access to discounted health fund and health services
- Access to the Employee Assistance program

Remuneration & Hours:

- 35 hour working week****:

- Reward and Recognition Program
- Base salary range of 70,000.00 - 80,000.00 plus Superannuation

***The Opportunity**

As the Compliance Officer Plumbing and Tradewaste you will service the trade waste customer portfolio by sampling and inspecting trade waste discharge sites, inspecting trade waste facilities, and monitoring all site containment backflow compliance.

**What you'll do**:

- We are seeking a Compliance Officer Plumbing and Tradewaste to join our Retail and Front line Services Group in the Customer Services Division.
- Managing portfolio of Non-Residential Trade Wastewater customer accounts, providing Trade Wastewater customers with assistance in improving quality of discharge.
- Ownership of the Plumbing and Trade Waste team's sample and inspection program, with the goal of ensuring the Plumbing and Trade Waste Team Leader is aware of all safety hazards and compliance concerns reported.
- Coordinating and scheduling Trade Wastewater inspections.
- Ensure prompt resolution of customer enquiries, Velocity, team phone queue, internal and other stakeholders, and shared mailbox enquiries.

**What you'll need to be successful**:
**Essential Criteria**:

- Customer support experience.
- Strong ability to plan, organise and coordinate workload.
- In-person Customer Service.
- Highly proficient problem-solving and negotiation skills.
- Ability to provide coaching and training to internal teams and external stakeholders.
- Proficient in using computer programs such as MS Word, MS, Excel,
- MS Access and MS Outlook.
- High level written, oral, and interpersonal skills.
- Drivers licence (Class C).

***Desirable Criteria**:

- Knowledge and understanding of Hunter Water Customers.
- Demonstrated experience and understanding of water utility operations, building services, Trade Waste Services, and site containment backflow prevention compliance.

**Application Steps**:
To be considered for this position applicants must submit a cover letter addressing the Selection Criteria and provide a current resume.

**Application closing date**:Friday 7 June 2024.

**Contact**: Tahleigha Powell **Phone**: 0497 939 817

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