Casual Concierge

4 weeks ago

Melbourne, Australia Hub Australia Full time

Flexible shifts across a Monday - Friday rotating roster.
- Certified Great Place to Work
- Opportunities for progression and growth

**About Hub Australia**:
Hub Australia provides premium workspaces, business networks, and services across 8 locations in Sydney, Melbourne, Brisbane, Adelaide and Canberra.

Founded and headquartered in Melbourne, Hub has rapidly grown to become the largest privately-owned coworking operator in Australia, with over 60 staff and 3000 members ranging from small business and government to non-profit and corporations.

Established in 2011, Hub is a Certified B-Corporation and the first coworking space in Australia to be certified Carbon Neutral with Climate Active. Hub is a fun, energetic, and dynamic environment with plenty of room for growth - as we continue to build the best place to create, share, and work with others, there’s a perfect place for you to grow with us.

**The purpose of the role**:
As a Casual Concierge, you will support our Clubhouse team in creating a smooth and memorable experience for our members in a variety of different areas. From welcoming guests to responding to concerns, you will assist by connecting our members with our services. You will also assist with ensuring the Clubhouse is maintained in pristine condition at all times for our members.

**Responsibilities by function**:

- Assisting at the Welcome Desk:_
- Provide assistance to the Clubhouse team with member administration
- Ensure Hub members and guests are welcomed to the Clubhouse in a courteous manner and are able to find their way, following sign-in and etiquette procedures
- Ensuring the welcome area and welcome desk is a clean, presentable, free of clutter and friendly, approachable environment
- Follow check-in and check-out procedure for guests of members
- Assisting members with queries they may have, connecting them with the appropriate person on the Hub team
- Supporting the Community & Operations Lead with events in the space, including wine-down
- Space tasks:_
- Assist with keeping the Clubhouse looking beautiful and clean through regular space checks
- Alerting the appropriate teams for maintenance requests
- Reset the space in the mornings and/or afternoons to ensure everything is tidy, clean and orderly by following our space checklist
- Work with and assist the Space Lead in completing projects around the space for an improved guest experience

We require our Casual Concierge to be flexible and embody the Hub values of Collaborative, Adaptable, Resourceful, Accountable & Beyond Profit.

**Ideal experience**:

- Experience in a fast-paced customer service environment, front desk experience in high-end hotels well regarded
- The ability to build rapport with our members
- A genuine passion for managing client relationships and the ability to analyse, develop and cultivate new business with existing members
- Presentation skills - you will be required to speak to our member community often
- The ability to juggle competing priorities whilst remaining solutions-focused
- Highly organised with excellent attention to detail and a can do attitude
- That said, if your experience varies from what we’ve listed yet you still believe you hold the necessary skills - we would love to hear from you._

**What you’ll be rewarded with**:

- Being a key member of an energetic, dynamic, and fun team who stands for more than their bottom line
- Working among the best organisations in Australia as a certified Great Place to Work
- Being part of a B Corp and certified carbon neutral company with a vision and plan to use Hub Australia as a force for social and environmental good, and to make a difference in the world
- Support to make a social and environmental impact with paid volunteer leave each year
- Opportunities for consideration for full-time roles in the future as we grow.

**All this while working in one of Australia’s most beautiful workspaces

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