Mgr-operations

4 weeks ago

Melbourne, Australia AC Hotels Full time

Job Description

**Job Number** 23140639

**Job Category** Rooms & Guest Services Operations

**Location** AC Hotel Melbourne Southbank, 201 Normanby Road Southbank, Melbourne, Victoria, Australia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Responsible for assisting in successfully executing all operations in the hotel Operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

**CORE WORK ACTIVITIES**

**Leading Operations Team**
- Ensures that goals are being translated to the team as they relate to guest tracking and productivity.
- Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
- Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.
- Ensures that the team has the capabilities to meet expectations.
- Leads by example demonstrating self-confidence, energy and enthusiasm.
- Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.

**Managing Property Operations Function(s)**
- Follows property specific second effort and recovery plan.
- Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
- Takes proactive approaches when dealing with employee concerns.
- Extends professionalism and courtesy to employees at all times.
- Communicates/updates all goals and results with employees.
- Meets semiannually with staff on a one-to-one basis.
- Assists/teaches the team scheduling against guest and hours/occupied room goals.
- Performs hourly job functions as needed.

**Managing and Monitoring Activities that Affect the Guest Experience**
- Provides excellent customer service by being readily available/approachable for all guests.
- Takes proactive approaches when dealing with guest concerns.
- Extends professionalism and courtesy to guests at all times.
- Responds timely to customer service department request.
- Ensures all team members meet or exceed all hospitality requirements.

**Managing Profitability**
- Assists in performing required annual Quality audit with GM & RD.
- Ensures a viable key control program is in place.
- Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

**Conducting Human Resources Activities**
- Interviews and assists in making hiring decisions.
- Receives hiring recommendations from team supervisors.
- Ensures orientations for new team members are thorough and completed in a timely fashion.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

At AC Hotels, we believe attention to detail is the greatest form of generosity we can offer. Whether it’s the artful pour of a drink or the sleek, edited environment, AC Hotels and our family members believe that if we have time to make it, we have time to make it beautiful. Our guests recognize and appreciate the precise design of AC Hotels and the detail-oriented nature of our family members. If you are looking for true hospitality, AC Hotels offers the perfect environment. Family members express a global mindset and passion for detail. They present a natural curiosity to learn and try new things. Whether staying current with trends in art, technology, or design, family members are eager to share with guests and others.

Family members look to delight others and always ask themselves how they can improve the service experience. If this sounds like you, we invite you to explore career opportunities with AC Hotels. In joining AC Hotels, you join a portfolio of brands with Marriott International.
**Be** where you can do your best work,
**begin** your purpose,
**belong** to an amazing g

  • Operations Mgr

    2 weeks ago

    Melbourne, Victoria, Australia Australian Institute of International Affairs (Vic) Full time

    About the roleHelping Australians know more, understand more and engage more in international affairs is what the Institute of International Affairs (AIIA Victoria) has achieved for nearly 100 years. A wonderful opportunity is now available for you to contribute to this important legacy.Supported by volunteers, interns and a tight-knit permanent team, this...

  • Mgr-operations

    2 weeks ago

    Melbourne, Victoria, Australia AC Hotels Full time

    Job DescriptionJob Number Job Category Rooms & Guest Services OperationsLocation AC Hotel Melbourne Southbank, 201 Normanby Road Southbank, Melbourne, Victoria, Australia VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYResponsible for assisting in successfully executing all operations in the hotel Operations...

  • Operations Excellence Mgr, Flex

    2 weeks ago

    Melbourne, Victoria, Australia Amazon Full time

    DESCRIPTIONAt Amazon we are building a world class last mile operation, significantly complimented by Amazon Flex. Amazon Flex works directly with independent contractors – called delivery partners – to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages. Amazon Flex is powered by a mobile...

  • Operations Mgr Central Intake

    2 weeks ago

    Melbourne, Victoria, Australia Uniting AgeWell Full time

    Reference NumberPosition TitleEmployment TypeFull TimeLocation Community Development Strathdon AHAPosition SummaryAbout Us:At Uniting AgeWell, our focus is on supporting older people to experience a sense of wellbeing, choice and independence in their lives, to feel valued members of their community and to have easy access to the community or residential...

  • Finance & HR Administration

    2 weeks ago

    Melbourne, Victoria, Australia MJD Recruitment Full time

    Competitive salary of $100,000 + Gorgeous, green, light filled office with gym & wellness room Incredible breadth in your role working alongside senior leaders Maybe you have excelled in finance & accounts admin, since recognising your business acumen and career growth interest is across broader operational functions... Or maybe you've been in a multifaceted...

  • Finance & HR Administrator

    2 weeks ago

    Melbourne, Victoria, Australia MJD Recruitment Full time

    Competitive salary of $100,000 + superGorgeous, green, light filled office with gym & wellness roomIncredible breadth in your role working alongside senior leaders Maybe you have excelled in finance & accounts admin, since recognising your business acumen and career growth interest is across broader operational functions... Or maybe you've been in a...

  • Facilities Mgr

    2 months ago

    Melbourne, Australia CBRE Full time

    Posted- 31-Jul-2023- Service line- Advisory Segment- Role type- Full-time- Areas of Interest- Building Management, Facilities Management- Location(s)- Melbourne - Victoria - Australia**Work for a Global Leader in Real Estate, managing a Commercial Portfolio** **Join a high performing Facilities Management team** **Melbourne | Land of the Wurundjeri...

  • Facilities Mgr

    2 weeks ago

    Melbourne, Victoria, Australia CBRE Full time

    Posted- 31-Jul-2023- Service line- Advisory Segment- Role type- Full-time- Areas of Interest- Building Management, Facilities Management- Location(s)- Melbourne - Victoria - AustraliaWork for a Global Leader in Real Estate, managing a Commercial PortfolioJoin a high performing Facilities Management teamMelbourne | Land of the Wurundjeri peopleWe are looking...

  • Administrative Assistant

    1 month ago

    Melbourne, Australia St Vincent’s Health Australia Full time

    Description 2024.docx Contact Details: Tammy Carmody, Administration Manager,u Alternate Contact: Tammy, Admin Mgr, 9231 5828, u Closing Date: 27 June 2024 11:59pm Reconciliation Action Plan: Code of Conduct:

  • Administrative Assistant

    4 weeks ago

    Melbourne, Australia St Vincent’s Health Australia Full time

    Description 2024.docx Contact Details: Tammy Carmody, Administration Manager,u Alternate Contact: Tammy, Admin Mgr, 9231 5828, u Closing Date: 27 June 2024 11:59pm Reconciliation Action Plan: Code of Conduct:

  • Mgr Maintenance Planning

    4 weeks ago

    Melbourne, Australia Qantas Airways Limited Full time

    Fantastic leadership opportunity due to internal promotion - Wonderful opportunity for an experienced leader - Collingwood Head Office location - Immediate access to world class Staff Travel benefits If you’ve ever thought about a career in aviation — now is the perfect time to take off with Jetstar! We are undertaking one of the biggest recruitment...

  • Mgr Maintenance Planning

    4 weeks ago

    Melbourne, Australia Jetstar Full time

    **Fantastic leadership opportunity due to internal promotion**: - ** Wonderful opportunity for an experienced leader - Collingwood Head Office location**: - ** Immediate **access to world class Staff Travel benefits** **If you’ve ever thought about a career in aviation — now is the perfect time to take off with Jetstar! We are undertaking one of the...

  • Mgr Maintenance Planning

    4 weeks ago

    Melbourne, Australia Qantas Airways Limited Full time

    Fantastic leadership opportunity due to internal promotion - Wonderful opportunity for an experienced leader - Collingwood Head Office location - Immediate access to world class Staff Travel benefits If you’ve ever thought about a career in aviation — now is the perfect time to take off with Jetstar! We are undertaking one of the biggest recruitment...

  • Mgr Maintenance Planning

    4 weeks ago

    Melbourne, Australia Jetstar Full time

    **Fantastic leadership opportunity due to internal promotion**: - ** Wonderful opportunity for an experienced leader - Collingwood Head Office location**: - ** Immediate **access to world class Staff Travel benefits** **If you’ve ever thought about a career in aviation — now is the perfect time to take off with Jetstar! We are undertaking one of the...

  • Mgr Maintenance Planning

    2 weeks ago

    Melbourne, Victoria, Australia Qantas Airways Limited Full time

    Fantastic leadership opportunity due to internal promotion Wonderful opportunity for an experienced leader Collingwood Head Office location Immediate access to world class Staff Travel benefitsIf you've ever thought about a career in aviation — now is the perfect time to take off with Jetstar We are undertaking one of the biggest recruitment campaigns in...

  • Mgr Maintenance Planning

    2 weeks ago

    Melbourne, Victoria, Australia Jetstar Full time

    Fantastic leadership opportunity due to internal promotion: Wonderful opportunity for an experienced leader Collingwood Head Office location:- Immediate access to world class Staff Travel benefits**If you've ever thought about a career in aviation — now is the perfect time to take off with Jetstar We are undertaking one of the biggest recruitment...

  • Hsse Operational Excellence Analyst

    3 weeks ago

    Melbourne, Australia Australian Terminal Operations Management Full time

    **About ATOM** ATOM specialises in managing and operating bulk fuel terminals across Australia for our customers, with services ranging from storage and handling of bulk liquid fuels to maintenance and engineering. Our team is made up of a great network of experts with a wealth of experience in providing the very best in terminal operations in Australia....

  • Hsse Operational Excellence Analyst

    2 weeks ago

    Melbourne, Australia Australian Terminal Operations Management Full time

    **About ATOM** ATOM specialises in managing and operating bulk fuel terminals across Australia for our customers, with services ranging from storage and handling of bulk liquid fuels to maintenance and engineering. Our team is made up of a great network of experts with a wealth of experience in providing the very best in terminal operations in Australia....

  • Hsse Operational Excellence Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Australian Terminal Operations Management Full time

    About ATOMATOM specialises in managing and operating bulk fuel terminals across Australia for our customers, with services ranging from storage and handling of bulk liquid fuels to maintenance and engineering.Our team is made up of a great network of experts with a wealth of experience in providing the very best in terminal operations in Australia. We have a...

  • Hsse Operational Excellence Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Australian Terminal Operations Management Full time

    About ATOMATOM specialises in managing and operating bulk fuel terminals across Australia for our customers, with services ranging from storage and handling of bulk liquid fuels to maintenance and engineering.Our team is made up of a great network of experts with a wealth of experience in providing the very best in terminal operations in Australia. We have a...