Retirement Living Manager

3 weeks ago

Mount Barker, Australia Southern Cross Care (SA, NT & VIC) Inc Full time

**Be the difference. Enjoy great rewards and benefits.**:

- ** 12 month Fixed Term Parental leave contract - Full Time hours**:

- ** Salary Packaging benefits up to $15,900 annually to maximise your take home pay**:

- ** Bupa Health Insurance and Goodlife Health Club discounts**

**About the role**

The Retirement Living Manager will be responsible for the successful overall management and customer service of the Oakfield Rise Retirement Estate.

Key Responsibilities include but are not limited to:

- Ensuring the facility and operations of the Village are profitable and successful
due to excellent financial management by achieving or exceeding all budgets
and financial targets
- Ensuring the retirement village operations are at all times compliant with all
current legislation
- Ensuring all policies, procedures and documentation required for compliance with
the Retirement Villages Act are prepared and implemented in consultation with
the Group Manager Retirement Living
- Liaising with Maintenance staff for the refurbishment of vacant villas as required
- Regularly communicating with residents on relevant issues to ensure their needs
are being met and/or exceeded on a regular basis including attending resident meetings
- Investigating areas for improvement in the area of customer service and identify
and implement appropriate new services to enhance service provision to
residents

For further details about the role, please refer to our website or the attached position description.

**About you**

We are looking for people who will be the difference in the lives of our residents and clients.
- Demonstrated commitment to meeting the needs of both internal and external customers
- Ability to efficiently respond to customer needs and manage expectations
- Exceptional interpersonal skills in order to work collaboratively with individual residents to provide them with information and advocacy to enhance their health, well-being and independence
- Sound negotiation skills as well as the ability to express ideas clearly and concisely
- Strong organisational and time management skills
- Good leadership skills including the ability to build strong internal relationships and contribute to the team to foster positive working relationships
- Sound initiative and the ability to work with mínimal supervision, whilst taking ownership of own workload to meet deadlines
- Proficient computer and keyboard skills and the ability to use Google Suite and various in-house databases
- Applicants with previous experience in a similar role will be highly regarded

**About us**

Southern Cross Care is one of Australia’s leading charitable aged care and retirement living service providers. We value the diversity in our team, live and breathe our values and offer salary packaging benefits to maximise your take-home pay.

When you work for us, we value you as an individual, care for your well-being and develop your skills to help you build your career. We reward creativity and provide the stability and flexibility you need. When you work for us, you work better for life.

**Applications close; **4pm on Friday, 28th of April 2023

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