Advisor - Leadership and Team Effectiveness

5 days ago

Sydney, Australia NSW Department of Customer Service Full time

**Advisor - Leadership and Team Effectiveness**

**Grade**:07/08 Full-Time, Ongoing opportunity. A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.
**Salary range**:$110,266 to $122,058 plus superannuation
**Location**:McKell, Hybrid working options, work at home and from our state-of-the-art offices
**This position sits in the Leadership & Team Effectiveness practice within the P&C People, Innovation and Experience team.**

**Let’s talk about the Opportunity**

Do you want to make a difference in 2025 and join a team who are driven and passionate about developing leadership capability? We are looking for someone with exceptional project and coordination expertise to join our Leadership and Team Effectiveness Practice at DCS.

Reporting to the Associate Director, Leadership and Team Effectiveness, you will be responsible for the coordination, deployment and evaluation of leadership development programs and solutions.

You'll be passionate about driving outcomes, building relationships and seeing opportunities to improve the learner experience.
- Strong program and/or project management experience
- Experience with managing internal expenses and reconciling budgets
- Effective communication skills with attention to detail
- Demonstrated experience analysing and reporting on data to demonstrate return on investment (ROI) and drive continuous improvement.
- Building strong partnerships with internal and external stakeholders and provide advice and guidance.
- Ability to manage multiple competing priorities and stakeholder expectations to ensure deliverables are met and customer satisfaction is maintained.
- Achieving results through working autonomously and as part of a collaborative team.
- Relevant tertiary qualifications in HR or business and/or equivalent experience.
- Highly proficient in Excel and PowerPoint.

**What might your day involve?**
- Coordinating the planning and deployment of leadership development programs and solutions at scale across DCS.
- Engaging with multiple internal and external stakeholders to deliver a high standard of customer service.
- Analysing evaluation data and drawing out insights to report back to key stakeholders, demonstrating return on investment.
- Setting up workshop rooms at our DCS offices, ensuring the facilitator has the materials and technology they need to deliver the program and greeting participants on arrival.
- Working cooperatively within a team, exchanging information and assisting other team members to deliver on objectives.
- Reconciling internal expenses and monitoring and reporting on program budgets.
- Providing reliable, timely and quality services to internal and external stakeholders.

**The DCS Difference**

DCS is a great place to work, we pride ourselves on being inclusive and know our people are our greatest asset.

Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works.
- Competitive salary range $110,266 - $122,058 p.a + super, commensurate with experience plus access to salary packaging
- State of the art offices across NSW
- 35-hour work week - yes, you read that right Not to mention any hours you work over this; you get back as Flex time
- We celebrate diversity and embrace genuinely flexible working arrangements.
- Access to exceptional health and wellbeing benefits (i.e., Fitness Passport and EAP)
- Incomparable leave benefits available - including Flex Leave and Paid Parental Leave

You must include:

- Your resume with relevant experience and achievements (max 5 pages)
- A cover letter sharing why you are the best fit for the role, highlighting applicable skills (max 2 pages) including your answer to this **targeted question**:

- **_ "Provide an example of where you have managed competing priorities and expectations to deliver a great customer experience"_**

Salary Grade 7/8, with the base salary for this role starting at $110266 base plus superannuation

**Closing Date**:Wednesday, January 29th, 2025 at 10:00 am

**Careers at Department of Customer Service**

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

**Belong in our diverse and inclusive workplace**

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

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