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Casual Guest Service Attendant

4 weeks ago

Melbourne, Australia Harness Racing Victoria Full time

Location: Melbourne | Western Metropolitan

Job type: Casual

Organisation: Harness Racing Victoria

**Salary**: Salary not specified

Occupation: Hospitality and Tourism

Reference: VG/TP/TP/1699865

An excellent career opportunity exists for a Customer Service Superstar to join our Guest Services Reception team Tabcorp Park.

**ABOUT US**

Tabcorp Park Melton is the home of harness racing in Victoria. **We aim to be recognised as a premier entertainment venue of choice providing value for money and a great entertainment experience.**

We are more than just racing We are a unique seven day a week entertainment venue with a range of racing and non-racing offerings including dining facilities, function & conference rooms, 41 room four-star hotel, gaming lounge and sports bar & TAB. We are committed to providing high standards of excellence in racing, hospitality and customer service.

**THE ROLE**

We are looking for Receptionists who will show a genuine interest in our guests, taking ownership of requests and being proactive to ensure our guests have a great stay with us from the moment they check in until they check out. This position is responsible for ensuring that Tabcorp Park delivers a 10/10 customer service experience for all of our guests.

Duties include:

- Being the first point of call for all incoming phone calls and enquiries for Tabcorp Park.
- Creating hotel bookings
- Guest Check In and Out
- Generating guest Accounts
- General Administration / Secretarial duties

**WHAT YOU NEED**

You will be highly motivated and well-groomed professional and be responsible for helping provide our guests with a 10 out of 10 customer service experience. You will be part of a team that is dedicated to continuous improvement and is passionate about the customer

To be considered for this role you will need to have:

- Prior experience in a similar role in a hotel environment
- Professional presentation
- A Genuine passion for customer service with a friendly and welcoming manner
- Understanding of hotel reservation system (preferably Mantra Hotels)
- Availability to work on a rotating roster of morning and evening shifts, including weekends

In return fantastic benefits are on offer, including staff discounts, training and career development.

If this is you, come and join our team

The successful applicant will be required to undergo background checks in accordance with company policy.

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