Technical Specialist
4 weeks ago
**Employment Type **:Permanent
**Closing Date **:21 Nov 2024 11:59pm
**Job Title **:Technical Specialist - Enterprise Managed Services
**Job Summary**
**Job Description**:
We are looking for a driven and self-motivated Technical Specialist to join our team located in Ningi, QLD. The role will provide quality customer support and network assurance as part of a 24/7/365 shift roster.
This critical role is split between providing Service Desk (Level 1) as well as Network Operation and Assurance (Level 2) support to meet and exceed Service Level Agreements (SLAs). Your role will directly contribute to the team’s success which manages a premium end to end radio communications network and provides support to our customers, focusing on delivering an exceptional customer experience.
Our goal is to provide the best service and experience to our customers whom include QLD Government State Agencies (such as Police, Fire and Ambulance), whilst operating the most reliable, critical radio communications network in Australia.
**What you’ll do**
- Provide skilled and effective customer service and network assurance to deliver the highest levels of experience that always strives to meet agreed Service Levels as a minimum.
- Manage all enquires and maintain customer information in systems and processes, including reporting systems as specified in the relevant contracts. Diagnose and resolve technical hardware and software issues.
- Maintain and develop customer relationships and be pro-active and positive in your approach.
- Manage all customer communication needs across service requests, incidents, problem and change management in a timely and professional manner.
- Responsible for the implementation of correct escalation procedures in relation to Network faults and outages.
- Strive to represent industry best practice, and to reflect relevant professional standards, quality standards and relevant Telstra operating principles, policies and corporate values.
- Proactively identify and drive resolution for Network at Risk elements that can impact network and service resiliency.
- Identify and drive continuous improvement opportunities through business, process and service initiatives.
- Collaborate effectively with internal and external stakeholders to achieve positive business outcomes for our customers.
**Key responsibilities**
- They will ensure that the communication of events is timely and accurate, and that the strategies applied to resolve the incidents are timely, effective and aligns with meeting, and when possible exceeding, defined Service Level Agreement (SLA) targets.
- Record, co-ordinate and, in some instances execute planned network changes. These activities should not impact the resolution of incident management activities.
- Work within a defined set of relevant product / network procedures, standards and practices.
- Deliver outcomes by implementing a course of action identified from a general range of solutions.
- Assist in providing technical support in the investigation and rectification of complex incidents.
- You will be accountable for timely compliance to all role requirements including tasks such as completing timesheets, manage satisfactory leave balance in line with corporate requirements, adhere to shift start and end times, preparations to 1:1 performance and development reviews and conversations.
**What you’ll bring**
**Must have**
- Solid understanding of computer systems and network fundamentals.
- You will display strengths in prioritisation and the ability to remain engaged and focussed under pressure.
- Clear and concise verbal and written skills. You will be required to communicate Incident details, including a full and accurate description of the impact in a concise and timely manner to key stakeholders.
- Availability to work in a rotating shift roster 24*7*365
- Well-developed problem solving and clear verbal and written communication skills.
- Ability to work with agility and always maintain excellent situational awareness by showing resilience when working under pressure, with the ability to prioritise conflicting work with high attention to detail, whilst maintaining tight deadlines.
- Customer centric attitude, continuous improvement mindset, thrive in a constantly changing environment and a desire to improve or expand upon the current skills.
- Positive, “Can Do” attitude with strategies to maintain showing up with your “A Game” on.
- Customer Service experience in a service desk or operations centre environment
**Desirable**
- Troubleshooting skills (Computer systems and/or network failures involving WAN transmission technologies)
- P25, Radio over IP experience or similar.
- ITIL foundation knowledge
- Industry certification (Microsoft, Cisco, Juniper, Oracle etc).
- Basic software development or scripting knowledge
- Knowledge of data analysis tools such as Tableau, Splunk, Grafana, etc
- Knowledge of Service Desk tools such Service Now, Remedy, Genesys
-
Technical Specialist
1 month ago
Bribie Island, Australia Telstra Full timeEmployment Type Permanent Closing Date 31 Oct 2024 11:59pm Job Title Technical Specialist - Enterprise Managed Services Job Summary Job Description We are looking for a driven and self-motivated Technical Specialist to join our team located in Ningi, QLD. The role will provide quality customer support and network assurance as part of a 24/7/365 shift...
-
Ordnance Technical Specialist
1 week ago
Garden Island, Australia Thales Full timeWe're seeking an experienced Ordnance Technician to join our Technical and Weapons team at Thales.The T&W team is responsible for providing repair, maintenance, and technical support to Defence in the areas of major and minor fleet units and support services located around Australia.The ideal candidate will have a strong background in mechanical systems,...
-
Business Analyst
3 weeks ago
Fraser Island, Australia Workpac Full timeJob Title: Business Analyst - IT Solutions SpecialistAs a Business Analyst - IT Solutions Specialist at Company, you will be responsible for analyzing business needs and developing IT solutions to meet those needs. You will work closely with cross-functional teams to identify opportunities for process improvements and implement technology solutions to drive...
-
Configuration & Data Management Specialist
3 weeks ago
Garden Island, Australia Sikorsky Australia Full timeShare Configuration & Data Management SpecialistNSW, Garden Island Engineering16030BRAbout us:At Lockheed Martin Australia, we believe that when people are empowered, inspired, and supported, they can achieve extraordinary things. We...
-
Configuration & Data Management Specialist
2 weeks ago
Garden Island, Australia Sikorsky Australia Full timeShare Configuration & Data Management SpecialistNSW, Garden Island Engineering16030BRAbout us:At Lockheed Martin Australia, we believe that when people are empowered, inspired, and supported, they can achieve extraordinary things. We...
-
Configuration & Data Management Specialist
3 weeks ago
Garden Island, Australia Lockheed Martin Australia Full timeNSW, Garden Island - Engineering - 16030BR **About us**: - At Lockheed Martin Australia, we believe that when people are empowered, inspired, and supported, they can achieve extraordinary things. We embrace flexibility, so our people can be their best inside and outside of work. We champion inclusion and continuous learning, ensuring all voices are heard...
-
Garden Island, Australia Sikorsky Australia Full timeWe are seeking a highly skilled Configuration and Data Management Specialist to join our team at Lockheed Martin Australia.About the Role:The Hobart Class Combat System is a cutting-edge naval technology that provides a strategic advantage for Defence. As a member of our Multi-Domain Combat System Team, you will play a critical role in providing strategic...
-
Data Management Expert
7 days ago
Garden Island, Australia Sikorsky Australia Full timeUnlock Your Potential as a Data Management ExpertWe are seeking an experienced Data Management Specialist to join our team in Garden Island, NSW. As a key member of our Multi-Domain Combat System (MCDS) Team, you will be responsible for providing strategic oversight and technical support for Configuration and Data Management (CDM) activities.About the...
-
Ordnance Specialist
3 weeks ago
Garden Island, Australia Thales Full time{"Key Responsibilities:Provide technical guidance to junior staff and contractors on mechanical system installation, commissioning, and testing.Support Above Water, Underwater Weapons Systems, and Support Systems.Assist customers with technical issues and provide sustainable resolutions.Foster an environment focused on meeting customer requirements.Undertake...
-
Configuration Management Expert
3 weeks ago
Garden Island, Australia Sikorsky Australia Full timeAbout the Role:The Hobart Class Combat System (HCCS) is at the forefront of advanced naval technology and provides the strategic advantage for Defence.This role is based at Garden Island and involves providing strategic oversight and specialised technical support for Configuration and Data Management (CDM) activities.You will collaborate with Maritime...
-
Senior ILS Systems Specialist
1 week ago
Garden Island, Australia Sikorsky Australia Full timeRole Overview:We are seeking an experienced Senior ILS Systems Specialist to join our team in Garden Island, NSW. This role is ideal for professionals with a background in Reliability, Availability, and Maintainability (RAM), as well as experience in Failure Modes Effects and Critical Analysis (FMECA) and Reliability Centred Maintenance (RCM).About...
-
Aged Care Support Specialist
1 week ago
Kangaroo Island Council, Australia SA Health Full timeSA Health is seeking a highly motivated and compassionate individual to join our team as an Aged Care Support Specialist.About the RoleIn this rewarding role, you will work closely with nurses in routine tasks, assisting aged care residents living in the Carnarvon and Anchusa Nursing Homes on Kangaroo Island. You will perform a range of duties that require...
-
Ordnance Technician
4 weeks ago
Garden Island, Australia Thales Full timeAt Thales, we're committed to driving progress in critical industries, and our Technical and Weapons team is at the forefront of this effort.The role of Ordnance Technician is a key part of this team, responsible for providing repair, maintenance, and technical support to Defence in the areas of Major and Minor Fleet units and support services located around...
-
Ordnance Technician
4 weeks ago
Garden Island, Australia Thales Full timeAt Thales, we're committed to delivering innovative solutions that make a real difference in the world. As an Ordnance Technician, you'll play a critical role in our Technical and Weapons team, working on cutting-edge projects that drive progress in the defence industry.The role involves providing depot-level and field engineering services for radar...
-
Garden Island, Australia Sikorsky Australia Full timeUnlock Your Potential in a Dynamic RoleAbout Lockheed Martin AustraliaWe are seeking an experienced Configuration and Data Management Specialist to join our team at Garden Island, NSW. As a leader in national security, we deliver innovative solutions across space, air, land, sea, and cyber domains.The OpportunityThis is an exciting opportunity to contribute...
-
Ordnance Technician
4 weeks ago
Garden Island, Australia Thales Full timeAt Thales, we're driving progress in the defense industry by providing innovative solutions for our customers. As an Ordnance Technician, you'll play a critical role in ensuring the reliability and effectiveness of our radar mechanical systems installed in RAN vessels and establishments.Key Responsibilities:Provide depot-level and field engineering services...
-
Rehabilitation Consultant
7 months ago
Garden Island, Australia Generation Health Full time**About Acumen** - Taking a holistic care approach, work within a multidisciplinary team to support the journey from rehab to healing - Perform a variety of assessments depending on your area of clinical expertise. This could include functional capacity evaluations, worksite, ergonomic or activities of daily living assessments - Collaborate with a variety of...
-
Armament Specialist
5 days ago
Garden Island, Australia Thales Full timeAbout ThalesThales is a leader in high technology, addressing the security needs of nations worldwide. We develop innovative solutions for Defence, Space and Transportation. At Thales, we know that human intelligence is what makes our world more secure, sustainable, and inclusive – and that it's all driven by technology.Salary: $80,000 - $110,000 per...
-
Adf Rehabilitation Consultant
6 months ago
Garden Island, Australia Generation Health Full time**About Acumen** - Taking a holistic care approach, work within a multidisciplinary team to support the journey from rehab to healing - Perform a variety of assessments depending on your area of clinical expertise. This could include functional capacity evaluations, worksite, ergonomic or activities of daily living assessments - Collaborate with a variety of...
-
Adf Rehabilitation Consultant
5 months ago
Garden Island, Australia Generation Health Full time**About Acumen** - Taking a holistic care approach, work within a multidisciplinary team to support the journey from rehab to healing - Perform a variety of assessments depending on your area of clinical expertise. This could include functional capacity evaluations, worksite, ergonomic or activities of daily living assessments - Collaborate with a variety of...