Student Service Officer

2 weeks ago


Melbourne, Australia RMIT University Full time

Overview:
- Full-time, Continuing position based at the Melbourne CBD campus with hybrid ways of working- Salary Level HEW 5 + 17% Superannuation and generous leave entitlements- Join a diverse and collaborative team, committed to supporting your career growth and developing your skills- Play a vital role in enhancing the RMIT student experience through exceptional advice and customer service

About the Role

As a Student Service Officer, you will be working in a dynamic, supportive team to provide high quality support and advice to students across RMIT’s Student Connect channels and service points.

You will be helping students to explore and understand their options, guiding them through student administrative and support processes to help resolve any issues and enhance their RMIT student experience.

About You

You will be an excellent communicator, with a positive and proactive approach to work. With your background in providing exceptional customer service, you’ll personify the phrase “happy to help” and readily jump into new challenges. Your high-level of emotional intelligence, and capacity to engage and empathise with students will set you up for success in this role.

You will also have:- Resilience and a knack for working in fast-paced environments while managing competing priorities effectively.- A passion for providing exceptional customer service and building professional relationships.- Aligned values and a commitment to diversity, inclusion and reconciliation.

About the Group

The Students Group shapes, designs and delivers key student services and experiences to prepare RMIT students for study, life and the global workforce. We work in partnership with students, academics, professional staff, industry and the community to deliver transformative student experiences that improve access, participation, retention and success for all RMIT students.

Our objectives are to:
- Shape, co-create and inform an inclusive, safe, industry-engaged and global student experience- Deliver impactful, connected service, care and development opportunities at scale, and to- Engage, empower and value each other so that together we can make a difference.

We welcome a diversity of perspectives and are inclusive in our approach to work. We are aligned in our passion for having a collective and positive impact on the student experience at RMIT. Our team is comprised of talented and motivated people from a range of professional disciplines and backgrounds, at various stages of their careers and including RMIT students.

We are a values-led organisation and we value inclusion, imagination, integrity, courage, passion and impact.

To Apply

Please submit your CV and covering letter addressing your suitability for this position by clicking on the ‘Apply’ link at the top of this page.

For further information about this position, please click on the Position Description hyperlink below or contact Bec Clarke via
- Position Description: Student Service Officer

LI-Hybrid

Applications Close:
13 June 2023 11.59 pm
- RMIT is an equal opportunity employer committed to_
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- or visit our Careers page for more contact information - _
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- We are a Circle Back Initiative Employer - we commit to respond to every applicant._



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