Rooms Supervisor

2 months ago

Palm Beach, Australia Hyatt Regency Aruba Resort, Spa and Casino Full time

Summary

The Rooms Supervisor is responsible for Supervisory duties in the Housekeeping department.

**General Responsibilities include, but are not limited to**:

- Inspecting guest rooms, guest hallways, and public areas.
- Work well with your team to maintain the cleanliness scores with the tools provided (12 point inspection as well as heat map),
- Programming deep clean projects.
- Counseling and interviewing employees.
- Resolving guest complaints that arise from issues encountered in the rooms.
- Following up on We care entries, working closely with Engineering to promote a successful PM program.
- Training the staff on the latest Hyatt cleanliness standards using the tools/cleaning supplies necessary to complete the tasks and other general office duties.
- The supervisor will also have to be able to manage supplies in an effective way to prevent waste, complete inventories, complete purchase orders.
- Able to oversee projects on going in HSKP.
- Be part of committees relevant to the Housekeeping dept. as well as Guest experience.
- Prior supervisory experience preferred.
- Able to conduct daily pre-shift meetings.
- Maintain a positive relationship with the front office team.

**Qualifications**:
Qualifications - External

**Basic qualifications**:

- Computer skills.
- Microsoft office.
- Fluent in English, Spanish and Papiamento.
- Time management skills.
- Problem solving skills.
- Able to work under pressure.
- Customer service skills.
- Able to follow up and resolve escalated complaints.
- Able to work flexible shifts (long hours when needed).
- Able to stand for long periods of time.
- Customer service skills.
- Team player.
- Detail oriented.
- Organizational skills a must.
- Excellent communication skills.
- Task driven and result oriented.
- Knowledge of Opera system, Hotsos and Rex.

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