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Retail Store Support Professional

2 months ago

Melbourne, Australia E & S Full time

Valued role supporting our whole showroom team
- Thrive in a broad customer service and administrative support role
- FT & PT Opportunities in Melbourne's South East, Bayside and Northern Suburbs

**About us**:
For 60 years, we have been making life better for Victorians at e&s. A family business with a big heart, we are making people’s lives better by providing them with the best kitchen, bathroom and laundry appliances for their needs coupled with a shopping experience that just feels easier. Through our expansion into convenient state-wide locations, we are a proud, honest and respectful employer. We stand by our people and our customers, every day because we are people first.

**What you can expect as a Retail Store Support Professional, with us**:

- To feel a strong sense of belonging with us. In belonging with us, you can thrive with us, in your own way.
- To be empowered. We are talking about the power that comes from belonging which gives us the self-belief to deliver results and to then make the decisions that enable exceptional and distinctive customer experiences.
- To be well trained and developed so that you are equipped to excel in this vital role.
- To have fun. Life’s too short not to, right?
- Generous discounts on our product range.
- Five weeks of annual leave offered at five years of service.
- The security and integrity of a high-performing employer that stood no-one down during the pandemic lockdowns of the past two years.

**A Retail Store Support Professional, with us, involves**:

- Being based at one of our prestigious showroom locations and providing high quality administrative and customer service support to our team and to our valued customers.
- As a welcoming first impression point in the showroom; greeting and directing customers towards their area of interest.
- Answering phone calls and consulting with customers to help them identify the best solution to their enquiry.
- Supporting the Store Manager and wider team with a variety of administrative and co-ordination tasks to achieve the smoothest running of the showroom and best customer experiences possible.

**Here’s what we’re looking for**:

- Customer service and administrative experience from any frontline facing environment such as Retail, Hospitality, Travel, Contact Centre, Sales..to name a few.
- An adaptable mindset coupled with a willingness to try new things; test and learn mentality.
- Proven multi-tasking skills.
- Exceptional communication skills. You are often described as a good listener.
- The desire to be a key part of a high functioning team.