Member Support Manager Wynnum

3 weeks ago

Brisbane, Australia Goodlife Health Clubs Full time

**About Goodlife Health Clubs**:
As Australia's premier, privately-owned fitness organisation, Goodlife Health Clubs is in a unique position to kickstart your career in the sector. We currently operate 97 premium clubs in Queensland, Victoria, South Australia, and Western Australia - providing improved health, well-being and a sense of accomplishment to more than 270,000 members. Our members enjoy access to industry-leading gym facilities, innovative group fitness classes and bespoke personal training solutions - empowering people throughout Australia to live the Goodlife.

**As both a service provider and employer our mission is simple**: Move people to achieve great things.

**The opportunity**:
The Member Support Manager (MSM) at our Wynnum club takes responsibility for leading a capable, in-club team of Member Support Consultants (MSC) to maximise membership growth (through acquisition and retention) and create a positive member experience that drives club visitation and member engagement. The MSM takes overall responsibility for achieving joiners, leavers, and member growth goals, whilst overseeing front desk operations and setting best-in-class service standards within the club.
The MSM is tasked with mentoring their team and giving them the tools to succeed in their role. They combine their sales expertise, exceptional customer service capability, and motivational leadership skills to develop a culture that inspires prospective members, whilst ensuring that existing members are motivated to continue their fitness journey.

**Key responsibilities**:

- Manage the daily workflow of the club's MSC team ensuring the club reaches monthly sales targets
- Achieve your own individual proportionate monthly and annual sales targets to contribute to the success of the team
- Create a structure to ensure that the MSC team achieves their daily minimum performance criteria
- Assist with the delivery of sales training to develop the MSC team
- Achieve member retention and growth budgets on a monthly basis
- Support the Club and Regional Manager in developing initiatives to drive membership growth
- Support the Club Manager in developing the MSC fortnightly roster

**About you**:

- Able to demonstrate proven sales and customer service experience with a clear ability to hit KPIs
- An understanding of the cycle of selling, and various sales techniques including up-selling and cross-selling
- Previous experience of managing the customer journey to achieve successful customer outcomes - an understanding of customer retention strategies and metrics is highly regarded
- Previous experience of managing and mentoring a team
- Ability to set and motivate others towards a goal
- Experience using business computer systems
- Current First Aid and CPR certificates

**What we can offer you**:
A career in the fitness industry is a career like no other. With Goodlife Health Clubs, the actions you take every day will inspire others and positively impact the health, well-being and confidence of people across your community.

**In addition, we offer**:

- A realistic OTE of $85,000 (made up of base salary, plus uncapped commission), plus super
- A complimentary all-access Goodlife membership
- Anniversary leave days and an additional free gym membership for friends and family as part of our “recognition for service awards”
- Career opportunities with Fitness and Lifestyle Group - Asia Pacific's largest diversified fitness group - develop your career across our brands, locations and disciplines
- Ongoing training and support to develop your customer service, sales and leadership skills through our Gold Certification and Emerging Leader awards

**About Fitness & Lifestyle Group**:
We are proud to be part of Fitness and Lifestyle Group (FLG). FLG's portfolio of globally renowned fitness brands includes Goodlife Health Clubs, Fitness First Australia, Jetts, Zap, and Barry's. FLG has 500+ physical locations across Australia, New Zealand, Vietnam, Singapore, and Thailand. Our 10,000+ employees currently help almost a million people live happier, healthier and more active lives, delivering 65 million+ workouts per year.

**Our Commitment to Diversity and Inclusion**:
At Fitness and Lifestyle Group we bring positive energy and attitude to work every day, we are proud of who we are and who we work for. We don't just accept individuality; we encourage it and acknowledge the value diversity and inclusivity brings to our organisation. We pride ourselves on empowering our team to be their authentic selves at work.

  • Member Support Consultant Wynnum

    2 weeks ago

    Brisbane, Australia Goodlife Health Clubs Full time

    **About Goodlife Health Clubs**: As Australia's premier, privately-owned fitness organisation, Goodlife Health Clubs is in a unique position to kickstart your career in the sector. We currently operate 97 premium clubs in Queensland, Victoria, South Australia, and Western Australia - providing improved health, well-being and a sense of accomplishment to more...

  • Team Member

    3 days ago

    Brisbane, Australia 7-Eleven Full time

    Do you love Slurpee’s and sustainable Coffee? Well, so do we! It sounds like it’s time for you to come and join the team at 7-Eleven. We are on the lookout for casual team members with Overnight availability at our Wynnum Store. Being the face of your store, you will: - Delight your customers with service and store standards - Contribute to a safe and...

  • Team Member

    4 weeks ago

    East Brisbane, Australia 7-Eleven Full time

    Do you love Slurpee’s and sustainable Coffee? Well, so do we! It sounds like it’s time for you to come and join the team at 7-Eleven.We are on the lookout for casual team members with Morning, Afternoon and Overnight availability to join the team in the Wynnum Store.Being the face of your store, you will:Delight your customers with service and store...

  • Club Manager Wynnum

    5 days ago

    Brisbane, Australia Goodlife Health Clubs Full time

    **About Goodlife Health Clubs**: As Australia's premier, privately-owned fitness organisation, Goodlife Health Clubs is in a unique position to kickstart your career in the sector. We currently operate 97 premium clubs in Queensland, Victoria, South Australia, and Western Australia - providing improved health, well-being and a sense of accomplishment to more...

  • Part Time Customer Service

    2 weeks ago

    Brisbane, Australia Telstra Full time

    Employment Type Permanent Closing Date 7 Mar 2024 11:59pm Job Title Part Time Customer Service & Sales Consultant WYNNUM Job Summary As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your...

  • Attendance Officer

    2 weeks ago

    Brisbane, Australia Education Full time

    **About Us**: Welcome to Wynnum State High School. Our school has excellent facilities, outstanding programs and strong relationships within our cluster and beyond. We are PROUD of our school and put the needs and wellbeing of our young people first.We are situated only minutes away from beautiful Moreton Bay and the delightful communities of Manly and...

  • Coordinator - Wynnum

    3 weeks ago

    Brisbane, Australia Camp Australia Full time

    We are searching for our next Full-time Service Coordinator to lead our amazing team in Wynnum! The Service Coordinator supports the delivery of our service to provide before and after-school care and vacation care for children in the school we partner with. We are continually improving the quality of our Service Delivery as we strive to deliver Service...

  • Sales Assistant

    1 week ago

    Brisbane, Australia Lowes Manhattan PTY LTD Full time

    We are currently looking for a casual Sales Assistant to join our team in **Wynnum**. **The opportunity** Working closely with the store team, you will deliver an amazing in-store experience for our customers. You will be required to get involved in all aspects of being a sales assistant, from greeting and serving customers, to replenishing stock and...

  • Sales Assistant

    3 weeks ago

    Brisbane, Australia Lowes Manhattan PTY LTD Full time

    We are currently looking for a part-time (approx. 12 hours per week) Sales Assistant to join our team in Wynnum. **The opportunity** Working closely with the store team, you will deliver an amazing in-store experience for our customers. You will be required to get involved in all aspects of being a sales assistant, from greeting and serving customers, to...

  • Principal (Level 7) - Wynnum State High School

    4 weeks ago

    Brisbane, Australia Education Full time

    About the Department The Department of Education are dedicated to building an inclusive and diverse workforce that reflects the community and schools we support by treating everyone with respect and dignity. This starts with recruitment and selection. The methods of assessing suitability in the recruitment process may vary. This includes making reasonable...

  • Principal (Level 7) - Wynnum State High School

    24 hours ago

    Brisbane, Australia Education Full time

    About the Department The Department of Education are dedicated to building an inclusive and diverse workforce that reflects the community and schools we support by treating everyone with respect and dignity. This starts with recruitment and selection. The methods of assessing suitability in the recruitment process may vary. This includes making reasonable...

  • Principal (Level 7) - Wynnum State High School

    1 week ago

    Brisbane, Queensland, Australia The State of Queensland Full time

    Principal (Level 7) - Wynnum State High School Education (Organisation site ) Metropolitan South Region, Early Childhood and State Schools Division Take your career to new heights in this permanent Principal position at Wynnum State High School, commencing 29 April 2024. This leadership role is vital to delivering the vision of the department, developing...

  • Principal (Level 7) - Wynnum State High School

    1 week ago

    Brisbane, Queensland, Australia Education Full time

    About the DepartmentThe Department of Education are dedicated to building an inclusive and diverse workforce that reflects the community and schools we support by treating everyone with respect and dignity. This starts with recruitment and selection. The methods of assessing suitability in the recruitment process may vary. This includes making reasonable...

  • Member Support Manager

    3 weeks ago

    Brisbane, Australia Goodlife Health Clubs Full time

    17-Feb-2023 FLG/1697496 Brisbane - Eastern Suburbs and Bayside - Category: - Sales- Position Type: - Full Time- Application Close Date: - 08-Mar-2023**About Goodlife Health Clubs**: As Australia's premier, privately-owned fitness organisation, **Goodlife Health Clubs** is in a unique position to kickstart your career in the sector. We currently operate...

  • Head of Department

    2 weeks ago

    Brisbane, Australia Education Full time

    About the School Welcome to Wynnum State High School, where we take pride in our inclusive and supportive environment. Located only minutes away from stunning Moreton Bay and the welcoming communities of Manly and Wynnum, we provide a pathway for all students, with excellent facilities, programs and strong partnerships. We encourage our students to be PROUD...

  • Mental Health Support Mentor for Wynnum Area

    3 weeks ago

    Brisbane, Australia Alya Care Full time

    Is This You? We are looking for capable, intelligent, confident & proactive Mentors to work with our Participants with complex mental health conditions in the Wynnum Area. You have strong values around care, service and personal development and have a great ability to build trust-based relationships with those around you. You are mature minded and can...

  • coordinator - wynnum

    1 week ago

    Brisbane, Queensland, Australia Centacare Full time

    09th May, 2024 Are you a seasoned leader who thrives on crafting extraordinary experiences for children beyond the school day? Look no further Our vibrant 140-place Outside School Hours Care (OSHC) centre is eagerly seeking a dynamic individual to lead our team of dedicated professionals. At Guardian Angels OSHC Wynnum, we pride ourselves on cultivating a...

  • Customer Banking Specialist Wynnum

    3 weeks ago

    Brisbane, Australia Commonwealth Bank Full time

    You are a passionate customer service professional - We are enhancing the financial wellbeing for our customers - Together we can deliver outstanding customer experiences We are currently seeking a customer service professional for a part time opportunity at our Wynnum branch. This opportunity is a permanent part time position consisting of 25...

  • Support Worker

    1 week ago

    Brisbane, Australia Southern Cross Support Services Full time

    Ongoing learning and development - Flexibility of a casual roster - work life balance - Supportive and passionate team - Southern Cross Support Services (SCSS) is a leading NDIS provider throughout QLD. SCSS values giving their clients purpose, belonging and security in their everyday lives. SCSS work in accordance with the Sanctuary Model of Care...

  • Support Worker

    4 days ago

    Brisbane, Australia Southern Cross Support Services Full time

    Ongoing learning and development - Flexibility of a casual roster - work life balance - Supportive and passionate team Southern Cross Support Services (SCSS) is a leading NDIS provider throughout QLD. SCSS values giving their clients purpose, belonging and security in their everyday lives. SCSS work in accordance with the Sanctuary Model of Care...