IT Support Technician

4 weeks ago

Melbourne, Australia Education Full time

Location: Melbourne | Cranbourne

Job type: Part time / From 24/04/2023

Organisation: Education

**Salary**: Salary not specified

Occupation: Education and Training

Reference: 1340921

**Selection Criteria**:
SC1 Capacity to deliver routine technical support to all staff and students in the college.

SC2 Demonstrated capacity to communicate effectively with members of the school community including staff and students.

SC3 Demonstrated proficiency in the use of IT systems, software and technical equipment as relevant to the position.

SC4 Capacity to work cooperatively with a range of people including teachers, education support, students and parents.

SC5 A commitment to professional learning and growth

**Role**:
An education support class position at this range will perform tasks that are carried out in accordance with guidelines, accepted practice, and school policy under supervision and direction. This may include coordination of other education support class staff within the work area or educational program.

An education support class position supports the educational services being provided to students but must not include duties of a teacher as defined in clause 2.6.1 of the _Education and Training Reform Act 2006 (Vic)_ or its successor. Supervision of students can be required individually or in groups up to 4 in controlled circumstances and where the responsibility for students remains clearly with a teacher.

Certification and/or qualifications of up to three years can be required at this level (noting that Registered Nurse is not included at this level, the first level for which is Level 1 range 3).

A role at this range may include:

- Specific support tasks to achieve outcomes. Typically, this will involve accountability for a single function, (e.g. ensuring data is properly maintained) or the co-ordination of a work area under the direction of the principal or a manager.
- Assisting teachers, within an educational program, by undertaking specific support tasks or the coordination of the support function.
- Supervised health and wellbeing support tasks, medical intervention support tasks, or other specialised student/teacher support roles (e.g. enrolled nurses performing the role as described in schedule 3). These roles require specific qualifications and/or training, including roles where further training must be undertaken from time to time. The role is for a specific purpose, for which there will be direct accountability as opposed to support roles that are carried out by a range of staff performing routine tasks under direction.
- Technical tasks that require a sound knowledge of basic technical and/or scientific principles that are used to develop and adapt work methods and make judgements where there are clear guidelines and limited options. Routine technical support in libraries, science, and information technology would be typical examples.

An education support class position at this range commencing at the base will initially be limited to undertaking routine tasks that are carried out under close supervision and direction. Work that carries some degree of independence will generally involve a limited number of tasks performed on a regular basis where priorities are clear, procedures are well established, and direction is readily available. Subject to any specific qualification and/or training requirement, an education support class employee employed in this range may be progressively required to undertake coordination, specialised student/teacher support tasks, or technical tasks as experience in the role is gained.

**Responsibilities**:

- Being first point of call for staff, student & parent enquiries.
- Answer office phone calls
- Basic investigation of IT related issues
- Investigation of printing and internet issues
- Installation of new printers and TVs
- Password resets and login issues
- Basic troubleshooting of chromebooks
- Maintenance of the college’s chromebook fleet
- Applies basic technical knowledge to diagnose and correct faults and problems with technical equipment
- Contributes to a small project team providing technical support to a school/s
- Conducts training and/or instruction with respect to technical systems

**Who May Apply**:
Individuals with the aptitude, experience and/or qualifications to fulfill the specific requirements of the position.

**EEO AND OHS Commitment**:
**Child Safe Standards**:
**DET Values**:
**Conditions of Employment**:

- All staff employed by the Department and schools have access to a broad range of employment conditions and working arrangements.

**Location Profile**:
Cranbourne West Secondary College abuts rapidly growing residential areas in the suburb of Cranbourne. The school will work in partnership with the community to provide authentic learning opportunities and best academic and personal outcomes for all students. Cranbourne West Secondary College is the latest addition of a new secondary school in the rapidly growin

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