Resolution Liaison Officer

2 weeks ago


Melbourne City Centre, Australia Victorian Legal Services Board and Commissioner Full time

Can you tell me more about what you do at VLSB+C?
We are the regulator of the Victorian legal profession. We license lawyers, oversee service standards and conduct. Including complaints about lawyers, investigating poor conduct and overseeing management of trust accounts. We are also the stewards of the public purpose and fidelity funds and administer these to support legal regulation and access to justice in Victoria. We are a modern best practice regulator, using data and insights to help identify where our actions can have the greatest impact on ensuring ethical and professional legal practice by Victorian lawyers.
What role are you recruiting for?
We're looking for a Resolution Liasion Officer to join our Cost Disputes and Compliance Team. You will:

- Assist with first, second tier consumer matter complaints, particularly early closures, resolutions, liaising with relevant parties as required
- Liaise with complainants and lawyers to obtain, review and assess available material and documentation, with a view to quickly resolving first tier consumer matter complaints using shuttle mediation, face to face discussions with parties, and corresponding with parties electronically and in writing
- Using templates, draft and finalise settlement agreements as part of the complaints process where consumer matter complaints resolve by way of informal dispute resolution processes

What are you looking for?
- Experience in a dispute or complaint management environment and a high level of computer literacy
- A good understanding of the operation of legal practice, of complaints provisions relating to regulation of legal practitioners and practices in VIC

That sounds like me How are you different from other organisations? Well, we offer:

- Flexibility: Working options including part-time, up to 3 days working from home
- Culture and Well-being: We have an active Social Club and Health and Wellbeing Committee that promote fun and engaging activities throughout the year
- Partnership: our horizontal structure allows for more partnership with your colleagues and other teams
- Purpose: We play a key role in regulating the legal practice in Victoria

I want to know more
Annette Monforte would love to hear from you on (03) 9679 8162 if you have questions about the role.

**Relevant information**:



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