Servicenow Application Administrator

1 week ago

Sydney Olympic Park, Australia Thales Full time

At Thales, we know technology has the ability to make our world more secure, sustainable, and inclusive - and that it’s all driven by human intelligence.

Because it takes human intelligence to build and power the systems and solutions that people depend on every day. So we stay curious and make space for diverse points of view. We share what we know and we challenge what’s possible.

From manufacturing and engineering to cybersecurity and space, we’re driving progress in some of the world’s most important industries - and working together to build a future we can all trust.

**Our Benefits**:

- Competitive remuneration + Super
- Fitness Passport Discount - Access to a network of Gyms across AUS.
- Employee discounts with a number of affiliates (Travel, Car hire, Tech, Medical Insurance)
- Modernised Paid Parental Leave
- Veterans Leave
- Novated Lease options
- Family support through our partnership with Parents at Work
- Personal & professional training development opportunities

**Your Role: ServiceNow Application Administrator**

**Key Responsibilities**:

- Administer and maintain the ServiceNow platform, ensuring optimal health, compliance, and performance.
- Configure and test new features, components, and integrations, driving measurable improvements.
- Collaborate with business units to identify and implement process automation and system enhancements.
- Manage platform upgrades, SLA maintenance, and associated workflows.
- Develop and maintain internal documentation, policies, and procedures.
- Provide training and support to users while addressing technical issues proactively.
- Ensure continuity of service, adhering to ITIL best practices and established change management processes.

**Your Skills**:

- Australian Citizen with a relevant tertiary qualification or equivalent experience.
- Proven experience administering ServiceNow ITSM & IRM modules.
- ITIL-certified with excellent communication and problem-solving skills.
- Self-motivated, detail-oriented, and able to manage multiple priorities effectively.

**Desirable Skills**:

- Current Drivers licence to facilitate inter-site travel
- Australian Defence Security clearance (Baseline).

**WE ENCOURAGE YOU TO APPLY**

It’s easy to dismiss the perfect opportunity if you don’t see yourself as the perfect fit. If this role feels right - no matter your background or personal circumstances - please introduce yourself or join our community. We’re committed to supporting a diverse workplace, and that starts here.

We’re proud to be endorsed by WORK180 as an Employer for All Women, but we know there’s always more we can do. We’ll continue to foster industry partnerships, employee resource groups (ERGs) and development opportunities to make Thales a genuinely equitable employer, for everyone.

Read more about our WORK180 endorsement.

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