Manager Toowoomba

1 month ago


Toowoomba, Australia Queensland Health Full time

The role
In this role you will lead and manage a team to provide on-site and remote level 2 technical support, incident and problem management, and request fulfilment, in multiple technology domains, ensuring that defined enterprise service levels are met - the technical domains include:

- End User Computing
- Servers and Networks
- Unified Communications

Are you right for this role?

**To be successful in the role, you will**:

- Provide high level oversight of the ICT environment and formulate strategies to drive down demand through investigation and diagnosis of issues and by coordinating remedial action and improvements by focussing on customer derived value to delivered services.
- Ensure service delivery meets service level targets and evaluate and assess the impact of change to the operational environment.
- Manage the installation and configuration of hardware, firmware and software in accordance with departmental standards and frameworks by undertaking and collaborating with peers.
- Lead ongoing operational engagement with customers to ensure alignment of services to customer needs.

To succeed in this role, you will demonstrate ICT leadership and management skills with an ability to manage change and generate culture of continuous improvement, to support this you will have well developed interpersonal, written and oral communication skills to negotiate advise and influence others and work collaboratively to make decisions.

**About eHealth Queensland**:
eHealth Queensland is one of the largest Information Communication Technology operations in the state. It is responsible for ensuring the smooth operation of information systems and technologies so that Queensland Health employees and health providers have access to information that supports the delivery of health care.

**Benefits of working with eHealth Queensland**:
By joining eHealth Queensland, you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.

**You will enjoy a variety of benefits, including**:

- Competitive salary + generous superannuation and leave loading
- Flexible working arrangements
- Diverse work culture
- Career training and development


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