IT Service Delivery Specialist
2 weeks ago
**Sydney**
**IT & Telecomms**
Consultant - Other
**The Company**
This not-for-profit financial services firm has an excellent reputation and they are currently embarking on one of the largest digital transformations in Australia. They offer fantastic benefits and great flexibility to their staff.
**Benefits**
- An attractive array of benefits are offered including heavily discounted health insurance policies, study assistance, novated leasing, paid parental leave and a highly flexible working environment._
***
**The Role**
Reporting into the Manager of IT Service Management, you will play a key part in establishing ITIL and ITSM across the organisation whilst ensuring operational excellence. You will also need to focus on delivering services that meet the needs of the business whilst being regulatory compliant.
**Your remit**:
- Coach ITIL extending maturity across the IT team
- Build operational procedures, process and policies
- Manage and monitor operational compliance issues
- Perform Line 1 control tests for IT processes
- Create & deliver a standard set of operationally ready platform products
- Ensure ITSM tools are updated consistently
- Investigate complex performance deviations to drive adherence
This is an incredible opportunity to be part of a highly dynamic and large scale transformation.
**In return for this great role, you will need**:
- Expertise leading full lifecycle ITIL implementations
- Experience with ITIL tools such as ServiceNow or Cherwell
- Skills in developing and implementing ITSM/ITIL processes & solutions
- IT risk management knowledge
- High level BA skills - “as is/to be”
- Knowledge of ISO 27001, ITIL, ISO 2000, CMMI, Six Sigma
- ITIL v3 Certification
**Next steps**
To apply, please submit your resume and covering letter.
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