Concierge

4 weeks ago

Frenchs Forest, Australia Pro AV Solutions Full time

Pro AV Solutions is Australia's best workplace technology integration organisation to work for

We provide a great employee benefits program..
- Birthday vouchers & milestone presents
- Employee Assistance Program (EAP)
- Regular team events
- Discount on Samsung & LG products
- Tuition reimbursement
- Employee referral program
- Flu shots
- Volunteer leave

We are in an exciting growth phase and need people to help us meet our goals for 2023 and beyond We are looking for a Technical Audio Visual Concierge to join our NSW team and work in-house for one our corporate clients with a beautiful office space.

In this role, you will be committed to, and accountable for:

- Providing first level on-site technical operational support to meeting rooms and additional nominated spaces.
- Liaising with corporate client onsite ensuring they experience high quality support with any technical issues.
- Reviewing meeting room schedules and preparing the space according to requirements - clean, test and set up the meeting room spaces.
- Connecting laptops, initiating video conferencing, supporting large events.
- Assisting the users with the operation of the AV equipment and addressing user issues.
- Escalating challenging issues to the Pro AV help desk.
- Maintaining a regular regime of system testing, preventative maintenance, client training, asset management, administration, and reporting.
- Prior AV experience in a similar role in a corporate or events environment.
- A strong knowledge of tier one audio visual and video conferencing technology such as Crestron, Extron, Cisco, Poly, Microsoft Teams, QSC.
- Experience in running help desk ticking systems such as ServiceNow.
- A strong knowledge of Microsoft Exchange.
- A strong knowledge and understanding of networks.
- Excellent communication and collaboration skills.
- A demonstrated history of reliability, dependability, and trustworthiness.
- Impeccable professional presentation and a discreet demeanour.
- Experience in a customer service or support position.
- A can-do attitude with a flexible approach to their work.
- A genuine interest in helping people and the ability to work in a collaborative team environment.

Applicants must have the right to work in Australia and be required to undergo a criminal history check as well as psychometric test.

An immediate start awaits the successful applicant.

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