Front Office Team Leader

5 months ago

Sutton Forest, Australia Peppers Manor House Full time

**About Us**

Set on a picturesque Southern Highlands estate, conveniently located just 15 minutes from Bowral in Sutton Forest, **Peppers Manor House **allows you to indulge in life and leisure at a grand country house exuding old world country charm.

Part of the Accor group we proudly offer luxury and high-end, mid-range and economy brands, exclusive lifestyle concepts, venues for shows and entertainment, clubs, restaurants and bars, private residences, shared accommodation, concierge services and co-working spaces. Led by more than 300,000 Team Members around the world we deliver exclusive benefits to our more than 65 million loyalty members through the group’s loyalty program ALL - Accor Live Limitless.

**The Role**

Are you a guest service superstar ready for the next step in your career?

We are currently recruiting a **Front Office Team Leader** on a **full time, casual or Part time** basis.

A fantastic transition into leadership, this role will see you hold the following primary responsibilities:

- Provide outstanding and personalised service at every guest interaction
- Support the delivery of a structured and consistent on boarding and training experience for new Front Office team members
- Complete a wide array of front office tasks such as check in and check out of Guests, take reservations, ensure guest accounts are kept up to date and accurate, process payment, pre-arrival phone calls
- Handle guest queries and complaints efficiently and effectively whilst providing supervision to other front office team members whilst on shift
- Ensure the Front Office team provides prompt and efficient service whilst also maximising occupancy levels and up-selling the property
- Provide guests and visitors with local information from your vast array of knowledge regarding local attractions, amenities and activities

**About You**
- Demonstrated customer service experience with a background in Hotel Front Office operations highly advantageous
- Confident communicator both written and spoken with the ability to motivate, build genuine relationships quickly and make people smile
- Computer Savvy - this role requires the use of Microsoft office programs and specialised property management systems
- Positive can-do attitude
- Ability to remain calm when under pressure, multitask and think on your feet
- A driven problem solver with a creative approach to delivering the ultimate 5-star guest experience
- Flexibility to work a varied roster that includes week days, weekends, mornings, nights and public holidays

**Why Join Us**

When you join Accor you are not only joining a Company with more than 5000 properties in over 110 countries you are joining a company where culture is deeply ingrained in everything we do. Our Company Values and Heartist principles guide all of our actions and decisions and we hope that you’ll feel welcome as soon as you arrive onsite.
- Work Your Way with Accor - this role offers a flexible roster
- Access to fantastic discounts on accommodation, food & beverage globally as well as partner perks
- Endless career opportunities & access to our in-house learning and development offering through Academy Accor

Click ‘Apply’ to begin your journey

**Job Types**: Full-time, Part-time

**Salary**: $26.18 - $39.27 per hour

Expected hours: 38 per week

**Benefits**:

- Employee discount

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Public holidays
- Weekend availability

Supplemental pay types:

- Penalty rates

Work Authorisation:

- Australia (required)

Work Location: In person

  • Front Office Team Leader

    5 months ago

    Sutton Forest, Australia Accor Apartments & Realty Full time

    Peppers Manor House, offers a touch of country glamour, set on a picturesque Southern Highlands estate and conveniently located 15 minutes from Bowral. Offering a range of hotel rooms and suites as well as Katers restaurant and the great hall where guests enjoy the warmth of the open fireplace. Colourful grounds that have been the backdrop to many weddings...

  • Assistant Manager Front Office

    1 month ago

    Sutton Forest, Australia Peppers Manor House Full time

    Set on a picturesque Southern Highlands estate, conveniently located just 15 minutes from Bowral in Sutton Forest, **Peppers Manor House **allows you to indulge in life and leisure at a grand country house exuding old world country charm. Part of the Accor group we proudly offer luxury and high-end, mid-range and economy brands, exclusive lifestyle...

  • Food and Beverage Team Leader

    5 months ago

    Sutton Forest, Australia Peppers Manor House Full time

    **About Us** Set on a picturesque Southern Highlands estate, conveniently located just 15 minutes from Bowral in Sutton Forest, **Peppers Manor House **allows you to indulge in life and leisure at a grand country house exuding old world country charm. Part of the Accor group we proudly offer luxury and high-end, mid-range and economy brands, exclusive...

  • Food and Beverage Team Leader

    2 months ago

    Sutton Forest, Australia Peppers Manor House Full time

    **About Us** Set on a picturesque Southern Highlands estate, conveniently located just 15 minutes from Bowral in Sutton Forest, **Peppers Manor House **allows you to indulge in life and leisure at a grand country house exuding old world country charm. Part of the Accor group we proudly offer luxury and high-end, mid-range and economy brands, exclusive...

  • Assistant Manager

    2 months ago

    Sutton Forest, Australia Accor Apartments & Realty Full time

    Peppers Manor House, offers a touch of country glamour, set on a picturesque Southern Highlands estate and conveniently located 15 minutes from Bowral. Offering a range of hotel rooms and suites as well as Katers restaurant and the great hall where guests enjoy the warmth of the open fireplace. Colourful grounds that have been the backdrop to many weddings...

  • Food and Beverage Team Leader

    5 months ago

    Sutton Forest, Australia Accor Apartments & Realty Full time

    Peppers Manor House, offers a touch of country glamour, set on a picturesque Southern Highlands estate and conveniently located 15 minutes from Bowral. Offering a range of hotel rooms and suites as well as Katers restaurant and the great hall where guests enjoy the warmth of the open fireplace. Colourful grounds that have been the backdrop to many weddings...

  • Night Auditor/receptionist

    2 months ago

    Sutton Forest, Australia Peppers Manor House Full time

    Greets guests with a smile and make them feel welcome. - Answer the phone in a timely and friendly manner (as per the company guidelines). - Provide guests with relevant information about the property’s structure, services, local attractions and facilities. - Ensure guests understand the terms and conditions of their booking. - Maximising sales conversion...

  • Hotel Receptionist

    4 months ago

    Sutton Forest, Australia Peppers Manor House Full time

    **About Us** Set on a picturesque Southern Highlands estate, conveniently located just 15 minutes from Bowral in Sutton Forest, **Peppers Manor House **allows you to indulge in life and leisure at a grand country house exuding old world country charm. Part of the Accor group we proudly offer luxury and high-end, mid-range and economy brands, exclusive...

  • Hotel Receptionist

    5 months ago

    Sutton Forest, Australia Peppers Manor House Full time

    **About Us** Set on a picturesque Southern Highlands estate, conveniently located just 15 minutes from Bowral in Sutton Forest, **Peppers Manor House **allows you to indulge in life and leisure at a grand country house exuding old world country charm. Part of the Accor group we proudly offer luxury and high-end, mid-range and economy brands, exclusive...

  • Front of House Staff

    5 months ago

    Sutton, Australia little Sutton bakehouse Full time

    Ability to adapt to change and have flexibility - Weekend availability - Someone who works well in a team environment - Good communication skills with customers and within the team - Cleanliness and basic food safety knowledge - Works well under pressure in a busy and fast paced environment - Willingness to learn and development new skills Daytime shifts...

  • Front of House Staff

    2 months ago

    Sutton, Australia little Sutton bakehouse Full time

    Ability to adapt to change and have flexibility - Weekend availability - Someone who works well in a team environment - Good communication skills with customers and within the team - Good knowledge and understanding of hospitality - Cleanliness and basic food safety knowledge - Someone who enjoys hospitality and the skills you can learn from it - Works well...

  • Front of House Staff

    5 months ago

    Sutton, Australia little Sutton bakehouse Full time

    Ability to adapt to change and have flexibility - Weekend availability - Someone who works well in a team environment - Good communication skills with customers and within the team - Good knowledge and understanding of hospitality - Cleanliness and basic food safety knowledge - Someone who enjoys hospitality and the skills you can learn from it - Works well...

  • Front of House Staff

    5 months ago

    Sutton, Australia little Sutton bakehouse Full time

    Ability to adapt to change and have flexibility - Weekend availability - Someone who works well in a team environment - Coffee experience - Good communication skills with customers and within the team - Good knowledge and understanding of hospitality - Cleanliness and basic food safety knowledge - Someone who enjoys hospitality and the skills you can learn...

  • Guest Service Agent

    5 months ago

    Sutton Forest, Australia Accor Apartments & Realty Full time

    Peppers Manor House, offers a touch of country glamour, set on a picturesque Southern Highlands estate and conveniently located 15 minutes from Bowral. Offering a range of hotel rooms and suites as well as Katers restaurant and the great hall where guests enjoy the warmth of the open fireplace. Colourful grounds that have been the backdrop to many weddings...

  • Assistant Food and Beverage Manager

    2 weeks ago

    Sutton Forest, Australia Accor Apartments & Realty Full time

    Peppers Manor House, offers a touch of country glamour, set on a picturesque Southern Highlands estate and conveniently located 15 minutes from Bowral. Offering a range of hotel rooms and suites as well as Katers Restaurant and the great hall where guests enjoy the warmth of the open fireplace. Colourful grounds that have been the backdrop to many weddings...

  • Assistant Food and Beverage Manager

    2 months ago

    Sutton Forest, Australia Accor Apartments & Realty Full time

    Peppers Manor House, offers a touch of country glamour, set on a picturesque Southern Highlands estate and conveniently located 15 minutes from Bowral. Offering a range of hotel rooms and suites as well as Katers Restaurant and the great hall where guests enjoy the warmth of the open fireplace. Colourful grounds that have been the backdrop to many weddings...

  • Operations Manager

    5 months ago

    Sutton Forest, Australia Peppers Manor House Full time

    **Peppers Manor House**, set on a picturesque Southern Highlands estate and conveniently located 15 minutes from Bowral, Peppers Manor House offers a touch of country glamour. Offering a range of hotel rooms and suites as well as Katers restaurant and the great hall where guests enjoy the warmth of the open fireplace. Colourful grounds that have been the...

  • Service Desk Team Leader

    5 months ago

    Frenchs Forest, Australia Direct Group Full time

    Direct Group is one of Australia’s leading direct to consumer retailers, selling products throughout Australia and New Zealand via two brands, TVSN and Innovations. Our people are the heart and soul of our business, and we are looking for a **Service Desk Team Leader** to join our IT Team. You will be a point of technical advice for the Service Desk team,...

  • Team Leader

    2 months ago

    Forest Hill, Australia MacKillop Family Services Full time

    MacKillop Family Services is seeking a passionate and dedicated Team Leader to lead our newly funded Education Support for Children in Care (ESCC) program. This program aims to support some of the most vulnerable children and young people in our community by delivering tailored education programs designed to enhance their learning experiences and...

  • Team Leader

    5 months ago

    Frenchs Forest, Australia Green Options Full time

    **Location**: Northern Suburbs Are you tired of feeling like just a number in your current job? Do you want to work for a company that truly values its employees and offers a clear career path? If so, Green Options might be the perfect fit for you! At Green Options, we are a professional landscape management company known for creating and maintaining...