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Customer Service Flight Clerk

2 months ago

Mascot, Australia Wymap Group Full time

Wymap People have an exciting opportunity to become part of a dedicated team of professionals within the Aviation industry as a flight clerk.

**Main accountabilities**
- Process documentation at freight acceptance and delivery
- Maintain professional relationships with customers.
- Assisting customers with enquiries and resolving customer complaints.
- Carry out various administrative and reporting duties
- Ensure adherence to airline procedures including customs, quarantine and airport requirements.
- Complete all documentation, administration and system input relating to Exports and Imports.
- Perform dangerous goods inspections.

**Qualifications and Experience**
- Strong Microsoft Office Suite skills.
- Demonstrated customer service experience.
- Excellent communication skills, both verbal and written.
- Be willing and able to work shift work.

**Job Types**: Full-time, Casual

**Salary**: $31.00 - $35.00 per hour

Schedule:

- 8 hour shift
- Rotating roster

Supplemental pay types:

- Penalty rates

Ability to commute/relocate:

- Mascot, NSW: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Inbound call centre: 1 year (required)
- Outbound call centre: 1 year (preferred)
- Customer service: 1 year (required)

Work Authorisation:

- Australia (required)

Work Location: One location

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