Solution Sales Specialist

1 week ago

Sydney, Australia Tech Data Full time

If you are looking to growing your IT customer service experience with a global IT distributor, then this role could be the role for you

A great opportunity now exists for you to grow your IT customer service experience with a global IT distributor. In this role, you will be the point-of-contact for our Sales teams and serve as an internal business partner to the other functional teams.

Some of the key responsibilities of this role include:

- providing quotes and sales order processing for products, services and renewals.
- managing and growing the relationships for your assigned customers whilst working with your colleagues and internal teams,
- being able to differentiate the value proposition of your assigned products and services through the ability to add value to your external customers;
- Manage and action requests in alignment with SLAs.
- Provide customers with information and guidance for solutions including cross selling and upselling.
- Communication of freight, currency, payment terms and insurance with customers.

In time, you can expect to become an expert in the specifics of the product, technologies and customer portfolio you are assigned to, as well as having a broad understanding of the product lines and business units within Tech Data.

At times, and to provide you with job growth and development opportunities, you will be required to work across other customer groups as required.

**Skills and Experience**

You will need to be able to communicate professionally, have excellent time management, organisational skills and attention to detail.

Previous experience on CRM/ ERP systems such as Salesforce or SAP is highly advantageous for this role.

You'll need to be to be able to display your proactive customer service skills and be able to work autonomously and manage your time well.

There is a great team at Tech Data to support you in your role and development.

This is a great opportunity to shine from a customer service perspective as well as to learn more - whether it be to improve your customer support/ sales skills, technology knowledge, industry trends and to grow professionally.

**About Tech Data**

Tech Data is a leading global IT distributor.

Whilst we may be a large organisation, our employees tell us Tech Data is a great place to work due to the team environments we have established, the family feel to the organisation, the caring and supportive nature of our managers and their co-workers. We all pitch in to assist others as needed.

We offer great learning opportunities to grow professionally and personally through dedicated learning platforms.

In conjunction with our local Diversity, Equity and Inclusion Council, we value and nurture diversity across our teams.

Other benefits include paid parental leave, education assistance, flexible work hours, a hybrid working environment.

Laptop and other peripherals are provided for this role.

Interested to learn more?

We look forward to hearing from you soon.

**What's In It For You?**
- ** Elective Benefits**: Our programs are tailored to your country to best accommodate your lifestyle.
- ** Grow Your Career**:Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- ** Elevate Your Personal Well-Being**: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- ** Diversity, Equity & Inclusion**:It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- ** Make the Most of our Global Organization**: Network with other new co-workers within your first 30 days through our onboarding program.
- ** Connect with Your Community**: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

At Tech Data, a TD SYNNEX Company, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for

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