Client Service Officer
3 weeks ago
About AusCleaners:
We are an Australian owned cleaning and home maintenance company. We aim to bring our clients high quality service and to reduce the hassle they go through when needing to get their cleaning and home maintenance jobs done by giving them access to multiple services at once.
Services we offer include Residential Cleaning, Commercial Cleaning, Pressure Wash, Home Organising and Decluttering, Rubbish Removal, Home & Office Removal, Car Wash & Detailing, Carpet & Upholstery Cleaning, Lawn Care, Gardening & Landscaping, Tree Removal, Pest Control, Pool Cleaning, and Mobile Dry Cleaning & Laundry Services.
We are seeking an experienced Client Service Officer with great administration skills, customer service and sales background. With above average pay rates, training and regular performance bonuses, our service will support you and help you succeed in this role.
**You will perform the following duties as required**:
- Respond to customers inquiries and providing quotes
- Use various platforms to recruit clients
- Use QuickBooks Time Tracking to book in shifts
- Confirm client bookings
- Provide customer service
- Answer and direct phone calls
- Organize and schedule appointments
- Plan meetings and take detailed minutes
- Assist in the preparation of regularly scheduled reports
- Develop and maintain a filing system
- Update and maintain office policies and procedures
- Maintain contact lists
- Act as the point of contact for internal and external clients
We may also assign you other duties, where reasonable for your position, training and experience.
**Successful applicants must**:
- Have 1+ years of experience in Administration, Customer Service or equivalent
- Have knowledge of QuickBooks Time Tracking
- Customer management skills
- Have their own laptop to use for work
- Have an Australian Driver’s License
- Know how to speak with customers over the phone
Other Skills required:
- Time efficient
- Reliable
- Team player
- Leader
- Takes initiative
- Completes tasks on time
- Can work under pressure
- Good communication skills(Speaks English)
- Organised
- Customer service skills
- Interpersonal skills
**Job Types**: Full-time, Permanent
**Salary**: From $25.00 per hour
**Benefits**:
- Work from home
Schedule:
- Afternoon shift
- Day shift
- Fixed shift
- Monday to Friday
- Morning shift
Supplemental pay types:
- Bonus
- Monthly bonus
- Overtime pay
- Performance bonus
Licence/Certification:
- Driver Licence (preferred)
- National Police Check (preferred)
Work Authorisation:
- Australia (required)
Application Deadline: 04/03/2023
Expected Start Date: 06/03/2023
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