Desktop Support Analyst
2 weeks ago
Posted 10 February 2023
- SalaryNegotiable
- LocationAdelaide
- Job type Contract
- DisciplineCloud + Infrastructure
- ReferenceBBBH260117_1676005737
**Job description**:
Desktop Support Analyst
**Responsibilities**:
- Provide technical support for desktop computers, laptops, printers, and other end-user devices.
- Troubleshoot hardware and software issues, diagnose and resolve technical problems, and escalate incidents as necessary.
- Install, configure, and maintain desktop hardware and software systems.
- Respond to user inquiries, requests, and incidents in a timely and professional manner.
- Document incidents, resolutions, and customer interactions in the service management system.
- Participate in IT projects, installations, and upgrades.
**Requirements**:
- Demonstrated ability to troubleshoot technical issues around servers, desktops, laptops and printers
- Be able to communicate and work well in a team environment
- Experience working with VIP customers
- Good understanding of networking technologies (TCP/IP, DNS, DHCP, etc.).
- Excellent customer service, communication, and interpersonal skills.
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