Customer Service Trainee

3 weeks ago

Bentley, Australia UWA Sport Full time

**ABOUT US**

ArtsReady is a program of AFL SportsReady, specifically designed to provide opportunities for creative jobseekers to start their careers with confidence, qualifications and skills.

**ABOUT THE ROLE**

ArtsReady currently has an exciting position available for someone wanting to pursue a career in the Health & Fitness industry.
- As the successful applicant, you will:

- Be employed by AFL SportsReady, as part of our ArtsReady program.
- Work on-site with UWA Sport
- Study for an accredited qualification: Certificate III in Business

**WHY SHOULD YOU WORK WITH US?**

Our Traineeships are the best way to fast-track your career. We will provide you with the real skills and experience needed to succeed when first starting your career.
- As the successful applicant, you will:

- GET PAID: Earn while you learn (National Training Wage)
- GET EXPERIENCE: Real work-place experience with UWA Sport
- GET EDUCATED: Combine work with education and study for a fully funded qualification
- GET NETWORKED: Build a network of key industry contacts
- GET SUPPORTED: Dedicated AFL SportsReady staff members (Field Officers and Educators) will support you every step of the way
- GET INTO UNI: Direct entry and course credit to one of our University partners (Conditions apply, visit University partners for details)
- GET A HEAD START: Experience + Education + Networks

If you are an Aboriginal and/or Torres Strait Islander, you will also receive one-on-one mentoring support and networking

**DUTIES & RESPONSIBILITIES**
- Ensure all customer queries are adequately responded to
- Ensure all customers have a valid membership, registration, class pass or court booking upon entry to the appropriate areas.
- Provide general administration support and maintain the filing of important documents.
- Process all registration related forms and requests, reservations and bookings as directed.
- Ensure all till receipts and expenditures are balanced daily.
- Ensure cleanliness and presentation of the facility.
- Provide assistance to the Operations Management team as directed.
- Contribute to embedding inclusive practices into workflow and service delivery with a continued effort in creating safe and welcoming sporting environments for UWA Sport.

**Duties and Responsibilities for this job include**:

- Be an integral part of the broader UWA Sport team.
- Assist in maintaining a clean and safe environment for staff and customers

**JOB REQUIREMENTS**
- Interest and knowledge of a range of sports and activities.
- Demonstrated ability to use initiative and problem solve.
- Demonstrated ability to communicate effectively with customers.
- Experience processing POS payments
- Experience working with sale, membership and registration related paperwork/contracts.
- Understanding Occupational Safety and Health issues.

**SALARY**

$21,500 - $30,000 plus 10.5% Superannuation
- National Training Wage Award
- Fully Funded Qualification

**MORE INFORMATION**
- People with tertiary qualifications need not apply. Current university applicants may have to defer their studies to be eligible for this traineeship.

**OTHER JOB REQUIREMENTS**

**Applicants must have**:

- Working With Children Check
- Police Check
- First Aid certificate (or working towards)

**Applications for this position will close**:
April 21, 2023 5:00 pm
- A Cover Letter
- A Resume
- Application Details
- Position Details
- Job Specific Requirements
- Previous Employment
- About your time at school
- Previous Education
- Skills
- Referees

Applications close Friday 21 April 2023, 5pm

Full-time traineeship

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