Business Relationship Manager
2 months ago
**Job type**:
- Contract**Emp type**:
- Full-time**Pay interval**:
- Hourly**Pay rate**:
- Negotiable**Location**:
- Canberra**Job published**:
- 20-04-2023**Job ID**:
- 32221The Business Relationship Manager will:
- Engagement of Chief Information Security Officers (CISO’s), Information Technology Security Adviser (ITSA’s) and technical specialists of eligible entities in relation to ACSC products and services, leading to successful engagement and signed agreements;
- Building and maintain a pipeline of engagement interactions with target agencies, aligned to the ACSC’s priorities;
- Capturing issues, concerns, objections or resistance associated with engagement or take up of ACSC products;
- Escalating appropriately if additional high level engagement is required to overcome inertia;
- Participating in ACSC-branded initiatives such as CISO forums and discuss ACSC products;
- Informing the tailoring of ACSC initiatives, products, services and engagement material to achieve take up; and
- Maintaining a range of metrics associated with engagement activity to report to internal governance boards on a monthly basis.
Estimated start date: 1 July 2023 | Contract Duration: 12 months, with a 12 month extension | Location: ACT, in the office | Security Clearance: Must have Negative Vetting Level 1
Essential criteria
1. Experience developing and using stakeholder engagement strategies to build productive relationships and networks within Australian Government agencies and industry.
2. Experience leading effective engagement activities with Australian Government stakeholders in order to achieve WoAG ICT program outcomes. (NB This experience should include large group engagements at the senior leadership level).
3. Working experience using best practice customer relationship management practices to communicate effectively and consistently with a wide range of stakeholders. (NB This experience should include the administration of customer and engagement details across a range of internal stakeholders and systems).
4. Experience identifying, recording and communicating relevant engagement metrics for internal stakeholders. (NB This experience should include developing and maintaining reporting dashboards highlighting engagement metrics).
Desirable criteria
- An engagement role in the development, procurement, or deployment of a large ICT system in the Australian Government.
- Experience with Australian Government cyber security practices, including the standards, documentation and processes that are typically engaged within an ICT environment.
- Experience using cyber security products to deliver cyber security outcomes in the Australian Government.
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