Guest Experience Coordinator

4 weeks ago

Sydney, Australia YHA Australia Full time

Great part-time role
- Breath taking working environment and location
- Excellent benefits as part of the YHA team

**About Us**: YHA Australia offers unique, affordable, and sustainable accommodation across Australia. We are a for-purpose, membership-based organisation and have provided curious travellers with quality short-stay accommodation for over 80 years. Our mission is to help create a more open and accommodating world where life flourishes.

**YHA Sydney Harbour,** boasting 263 beds across 106 rooms, is situated in the city's core, offering cozy and economical lodging to both groups and solo travellers from across the globe. Perched with a backdrop of breathtaking vistas of Sydney Harbour, the Opera House, and the Harbour Bridge, this award-winning YHA stands atop the archaeological echoes of The Rocks, Sydney's storied quarter, melding cutting-edge amenities and eco-friendly practices with a touch of historical charm.

YHA Sydney Harbour is currently seeking a **Guest Experience Coordinator** to join the team on a part-time basis. The Guest Experience Coordinator is responsible for coordinating, promoting and executing guest experiences, activities, and events in line with the YHA Experiences framework, and ESG strategy. Experiences are required to provide opportunity for social and local connection; a chance for guests to connect with the property, connect with their fellow guests, and experience the local culture and area.

**Day-to-day duties include but not limited to**:

- Develop and maintain a diverse activity/ experiences program that caters to the interests and preferences of our guests; that promotes cultural understanding and learning, social connections, wellness, regenerative travel, and connection to local festivals and events.
- Promote upcoming activities and experiences through property signage, word-of-mouth, and digital channels such as the YHA website and relevant social media platforms.
- Lead the majority of experiences and events hosted by the property and ensure appropriate team members or volunteers are running these in your absence.
- Build strong professional relationships with external partners, clients and key stakeholders.
- Train and collaborate with property team members and/ or volunteers to ensure the seamless execution of events, including promotion, setup, decoration, and running of the experience or activity.
- What are we looking for:

- Proven experience in organising and coordinating events or activities, preferably in the hospitality or travel industry.
- Excellent customer service, communication, and interpersonal skills to interact with team members and guests of diverse backgrounds.
- Strong organisational and time management abilities to handle multiple activities simultaneously.
- Creativity and resourcefulness in designing unique and engaging experiences.
- Proficiency in using technology and social media platforms for promotional purposes.

**What’s in it for you**:

- Access to benefits and discounts across the YHA national network of properties.
- Professional development and career opportunity support across the YHA organisation and network.
- Yearly social events to the snowy mountains and other locations for team building and fun
- We embrace diversity, celebrate the cultural holidays that are important to you.
- Wellbeing support for you and your immediate family through the Wellbeing Gateway platform, part of our Employee Assistance Program

**Our Culture**:
At YHA, you can expect to be treated with dignity and respect. We’re committed to creating a diverse and inclusive workplace environment.
- Gender Balance - empowering our people to access and enjoy the same opportunities to build great careers at YHA, regardless of gender or gender identity.
- Indigenous Australians - provide more opportunities for Aboriginal and/or Torres Strait Islander peoples, organisations, communities, and customers to engage with our business.
- Accessibility - improving the accessibility (physical or otherwise) of our properties, workplaces and digital platforms for team members, contractors, and guests with a disability.
- Flexible Working - supporting and empowering our people to balance their work and life commitments through a flexible working culture; and
- Pride - enabling our LGBTQIA+ community to be their authentic selves and grow at YHA

We encourage Aboriginal and Torres Strait Islander to apply.

  • Guest Experience Coordinator

    2 days ago

    Sydney, New South Wales, Australia Merlin Entertainments Full time

    About the JobWe are seeking a highly skilled and enthusiastic Guest Experience Coordinator to join our team at Merlin Entertainments. The successful candidate will have a proven track record in delivering exceptional guest experiences and promoting a great staff culture.Main Responsibilities:Overseeing the daily operation of the commercial...

  • Luxury Guest Experience Coordinator

    12 hours ago

    Sydney, New South Wales, Australia Four Seasons Hotels Ltd Full time

    We're looking for a Luxury Guest Experience Coordinator to join our team. In this role, you will work closely with our Chef Concierge to ensure seamless daily operations. As a member of our Guest Services team, you will provide exceptional customer service, resolving guest concerns promptly and effectively.About the RoleAs a Hotel Ambassador, you will foster...

  • Guest Port Experience Coordinator

    2 weeks ago

    Sydney, Australia Carnival Full time

    A great opportunity for a Guest Port Experience Coordinator to join our team! Reporting to the Guest Port Experience Specialist, this role will play a key component in ensuring cruise day operations run successfully. Cruise ship day turnaround involves large guest numbers commencing and completing their cruise experience. The Guest Port Experience...

  • Guest Experience Coordinator

    7 days ago

    Sydney, New South Wales, Australia The Star Ent Group Full time

    About the RoleThis is an exciting opportunity for a motivated and people-focused individual to join The Star Entertainment Group as our Guest Relations Agent. In this role, you will have the chance to make a real impact on our guests' experiences, working closely with our team to ensure that every interaction is positive and memorable.Key Skills and...

  • Guest Experience Coordinator

    7 days ago

    Sydney, New South Wales, Australia Accor Hotels Full time

    Creating Unforgettable Guest ExperiencesAt Sofitel Sydney Darling Harbour, we pride ourselves on delivering exceptional guest experiences. As a Front Desk All-Rounder, you will play a vital role in making our guests' stays unforgettable.Our hotel offers a range of amenities and services, including a stunning outdoor infinity pool, state-of-the-art gym, and...

  • Guest Experience Coordinator

    12 hours ago

    Sydney, New South Wales, Australia Hilton Worldwide, Inc. Full time

    Create Lasting MemoriesAs Chief Concierge, you will have the opportunity to make a lasting impact on our guests' experiences. You will be responsible for developing and implementing strategies to enhance guest satisfaction, loyalty, and retention.Key Performance Indicators:Guest satisfaction ratings exceeding industry benchmarks.Increased revenue growth...

  • Guest Experience Manager

    7 days ago

    Sydney, Australia Marriott International, Inc Full time

    **Job Number** 23204870 **Job Category** Rooms & Guest Services Operations **Location** W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **Authentically You** Explore an exciting new career path at W Hotels where your authenticity is...

  • Guest Experience Manager

    2 weeks ago

    Sydney, Australia Marriott International, Inc Full time

    **Job Number** 23200988 **Job Category** Rooms & Guest Services Operations **Location** W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Authentically You** Explore an exciting new career path at W Hotels where your authenticity...

  • Guest Experience Coordinator

    6 days ago

    Sydney, New South Wales, Australia Royal Australasian College of Surgeons (RACS) Full time

    Royal Australasian College of Surgeons (RACS) is seeking a highly motivated and experienced Cleanliness and Comfort Expert to join our Housekeeping team as a Room Attendant. In this role, you will be responsible for ensuring that our guests have an exceptional stay by maintaining the cleanliness and comfort of our rooms.Your key responsibilities will...

  • Guest Experience Executive

    3 weeks ago

    Sydney, Australia AccorHotels Full time

    Company Description Live the French Way. Discover Sofitel Sydney Darling Harbour Why not look through a French lens each day? At Sofitel Sydney Darling Harbour our tagline is #livethefrenchway. Everything we do, we do to help our guests feel welcome and valued and to give them the best experience possible. Sofitel Sydney Darling Harbour is an award winning...

  • Guest Experience Coordinator

    1 day ago

    Council of the City of Sydney, Australia The Ultimo Full time

    Located in the heart of Sydney's Chinatown district, The Ultimo offers a unique blend of heritage charm and modern luxury. Our hotel provides a warm and inviting atmosphere, perfect for guests seeking a memorable experience.Job SummaryWe are seeking a skilled Guest Service Agent to join our team. In this role, you will be responsible for providing top-notch...

  • Spec, Guest Experience

    4 weeks ago

    North Sydney, Australia Royal Caribbean Group Full time

    **Join the Royal Caribbean Group and set sail on a career like no other!** We’re on the hunt for a dedicated **Guest Experience Specialist **where you'll play a pivotal role in creating an amazing experience for Royal Caribbean and Celebrity Cruises guests within Australia and New Zealand The role will take a proactive part in the coordination of...

  • Guest Services Coordinator

    6 days ago

    Sydney, New South Wales, Australia Hilton Worldwide, Inc. Full time

    The Guest Services Coordinator plays a vital role in enhancing the guest experience at Hilton Worldwide, Inc. hotels.Main DutiesAct as a liaison between guests and hotel staff, ensuring prompt resolution of issues.Facilitate guest requests and queries, offering expert advice on local attractions, dining, and entertainment.Coordinate the delivery and storage...

  • Guest Experience Coordinator

    14 hours ago

    Sydney, New South Wales, Australia Four Seasons Hotels Ltd Full time

    About the RoleThe In-Room Dining Manager is a key member of our hotel's management team, responsible for leading the Room Service department. This role requires a proven leader with excellent relationship-building skills, a genuine passion for delivering outstanding guest experiences, and strong verbal and written communication skills.A successful candidate...

  • Guest Experience Coordinator

    3 days ago

    Sydney, New South Wales, Australia Meriton Group Full time

    Mertin Suites is currently recruiting for a Night Manager to join their team in Sydney. The successful candidate will be responsible for representing Meriton Suites in the absence of the Hotel Manager and ensuring the safety and wellbeing of all guests and staff.The Night Manager will be responsible for managing and training staff, handling complaints, and...

  • Experience Leader

    3 weeks ago

    Sydney, Australia GrowPro Experience Full time

    **About us** We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad. **Your functions** - Welcoming students in local coworking (includes airport pick up service) - Negotiation with local partners (related to events and destination activities) -...

  • Guest Experience Director

    1 day ago

    Sydney, New South Wales, Australia Accor Hotels Full time

    A successful Reservations Manager must possess excellent organisational skills and be able to multitask effectively. They should also have a keen eye for detail and be able to think critically in fast-paced situations.ResponsibilitiesManaging room bookings to ensure efficient occupancy and revenue managementLiaising with front office teams to optimise guest...

  • Guest Experience Executive

    2 weeks ago

    Sydney, Australia Marriott International, Inc Full time

    **Job Number** 23040890 **Job Category** Rooms & Guest Services Operations **Location** Pier One Sydney Harbour Autograph Collection, 11 Hickson Road, Sydney, NEW SOUTH WALES, Australia **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management Are you curious, outgoing and warm with a touch of playfulness? Pier...

  • Culturist (Guest Experience)

    3 days ago

    Sydney, Australia Capella Sydney Full time

    **About Capella Hotels and Resorts.** Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected, to create the perfect stay for each guest. Our destinations are designed by world-renowned architects. Our restaurants offer authentic flavours...

  • Guest Experience Expert

    3 weeks ago

    Sydney, Australia Marriott International, Inc Full time

    **Job Number** 24157126 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and...