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Multiple Roles

4 months ago

Newcastle, Australia PeopleFusion Recruitment Specialists Full time

Contract Type:
- Temporary/Contract Recruitment- Location:
- Newcastle- Specialisation:
- Customer Service & Sales- Reference:
- 852506- Contact Name:
- Natalie Doolan- Job Published:
- March 06, 2024 16:30Our clients in the Insurance Building industry are seeking multiple customer service professionals to step in to assist their need to scale up quickly in response to unprecedented weather events nationally.

We are currently recruiting multiple roles across three key functions to assist their customers to ensure a quick and efficient service is provided.
- Customer Support Officer
- Customer Service Officer
- Data Entry Officer

**Commencement**: ASAP
**Location**:In Office, Cardiff
**Hours**: 8:30 am - 5:00 pm, Monday to Friday in office
**Hourly Rate**: $35 per hour

For further information regarding these roles within their key function, please see below:
**Customer Support Officer**
**Duration**:initially until June 2024.
From the smallest to largest repair involving medium-density and low-rise residential homes, our swift call to action minimises waiting times and anticipation of the unknown’ for our clients. You'll be a hard worker who thrives in a fast-paced and sometimes challenging environment, given the type of calls you'll be taking. Your role will be responsible for the allocation of trades for make-safe and repairs while receiving/triaging incoming calls from clients and insurance companies. You will also be a liaison between both the insurer and the customer, ensuring both parties are updated and on the same page regarding timeframes and next actions

**Customer Service Officer - Inbound Calls**
**Duration**:an initial 8 weeks, up to end of May 2024
To excel in this role, you’ll have experience in a fast-paced, high volume call centre environment where you’ve been the first point of contact for triaging customer, client, and internal employees calls, providing a solution or next point of action for each call. With prior experience working across multiple programs and having an ability to multi-task like no other, you’ll be a natural on the phones and behind the scenes when it comes to updating information and accurately processing administrative information where required.

No two calls will be the same, working with both internal stakeholders such as Trades and Maintenance Crews, Customers calling about their active Insurance Claims, or Insurers calling for updates on repairs. You’ll be adaptable and versatile when it comes to thinking on your feet and triaging to the correct stakeholder.

**Data Entry Officer**
**Duration**:an initial period until June 2024
With a stronger focus on attention to detail than pace, this role requires you to assess reports and upload them into the customer portal. This role is ideal for those experienced with reviewing documents and ensuring accuracy at all times. Although you’ll be playing a key role behind the scenes, you will still have a customer experience flare in being able to jump in and assist with some overflow of customer care if required.

**Interested?**

**Not sure if temping is for you?**
Temp roles are a great way to create connections, build your network and boost your reputation within the industry while enhancing your skillset. Perfect for those who are looking for a new challenge, a career change, a foot in the door of a new industry, or easing in or out of the workforce.

**About peoplefusion**:
At peoplefusion, we are proud to source talent for a range of organisations, from national and global firms to regional success stories.