Contact Centre Agent

7 months ago

Belconnen, Australia I-MED Full time

Join Our Team as a Contact Centre Agent 
Are you ready to make a difference in patients' lives? Imagine being the friendly voice that guides anxious patients through scheduling their diagnostic imaging appointments. Picture yourself as the reassuring presence for referring healthcare professionals seeking timely results. At I-MED Radiology Network, our Contact Centre Agents play a vital role in ensuring that every interaction counts.
We are currently seeking a full time contact centre agent to rotate between our 4 ACT clinics, located in Woden, Deakin, Belconnen and Tuggeranong. 7.6 hour shifts would be scheduled Monday-Friday between 8:30am-5:30pm.
As a Contact Centre Agent, you won't just handle enquiries; you'll be the bridge between patients, referrers, and our clinical teams. Your empathy, problem-solving abilities, and tech-savviness will contribute to exceptional patient care. Join us in providing accurate and timely diagnostic information to improve patient outcomes

**Key Responsibilities**:
**Patient and Referrer Support**: Be the friendly voice that guides patients and referring healthcare professionals through appointment scheduling, results inquiries, and service coordination.
**Appointment Scheduling**: Efficiently manage appointment bookings, ensuring optimal utilization of our imaging facilities.
**Administrative Excellence**: Maintain accurate records and collaborate with our clinical teams.

**Qualifications**:
**Excellent Communication Skills**: Clear, concise, and empathetic communication is essential.
**Problem-Solving Abilities**: Handle complex situations with empathy and find solutions.
**Tech-Savvy**: Comfortably navigate our systems and software.
**Prior Experience**: Contact centre experience or experience handling high volumes of inbound calls (highly desirable)

**About I-MED Radiology Network**: With over 4,000 team members, I-MED is committed to helping save lives and reducing uncertainty. Our mission is to provide accurate and timely diagnostic information to improve patient outcomes.

  • Experienced Contact Centre

    7 months ago

    Belconnen, Australia Kip McGrath Full time

    Join a positive friendly phone-based team - 100% work from home - Fast-paced environment - A variety of tasks so you'll never be bored - Supportive and engaged team - Opportunities for growth within the company An exciting opportunity now exists for an experienced customer service staff member to join our remote working online team servicing our Kip McGrath...

  • Customer Service

    15 hours ago

    Belconnen, Australia Kip McGrath Full time

    Are you looking for your first Team Manager opportunity??? - Join a positive friendly team - Fast-paced environment - A variety of tasks so you'll never be bored - Supportive and engaged team - Opportunities for growth within the company An exciting opportunity now exists for a hybrid customer engagement manager to join our Belconnen Kip McGrath Centre...

  • Veterinary Receptionist

    2 weeks ago

    Belconnen, Australia Vets Central Full time

    **About Us** Belconnen Veterinary Centre stands out for its entrepreneurial vision, offering the most complete structure of clinical, surgical and diagnostic imaging services (Ultrasound, X-ray, CT, and endoscopy), led by a dedicated team, with excellent technical training and driven by passion for pets. Our sister clinic - Gundaroo Veterinary Centre, is a...

  • Administration Employee

    3 weeks ago

    Belconnen, Australia IRT Full time

    **About IRT** - Founded in 1969, IRT’s mission was to provide better options in housing and care for older people. Now 50 years later, our purpose remains the same. We improve the lives of more than 9100 people every day in NSW, the ACT and Qld. We’re one of Australia’s largest community-owned providers of independent living, aged care and home care....

  • Technical Manager

    3 months ago

    Belconnen, Australia Belco Arts Full time

    **Applications close midnight Monday 14 October 2024** The Belco Arts Technical Manager brings creativity to life by ensuring smooth technical and facility operations across our Theatre, Gallery, and creative spaces. Reporting to the Co-CEOs, you will play a key role in delivering a diverse array of live performances, exhibitions, and events. From our...

  • Medical Assistant Belconnen Casual

    7 months ago

    Belconnen, Australia For Health Group Full time

    The Company ForHealth Medical Centres is an industry leader in quality, accessible healthcare. We have a nationwide network of 70+ medical centres and 1300+ independent health practitioners. Our independent health practitioners offer their patients a lifetime of holistic care and provide 7+ million patient consultations annually. We are proudly part of the...

  • Disability Support Workers- Northside Canberra

    7 months ago

    Belconnen, Australia Danny Met Sally Full time

    Paid Casual Leave - Consistent & Ongoing Rosters - Professional Development Opportunities Provided **About Us** *** Danny Met Sally is a National Premium Disability Service Provider with a difference. We are the fastest growing disability service provider in Australia, - let us tell you why. _The philosophy that drives our organisational purpose is to...

  • Support Worker

    14 hours ago

    Belconnen, Australia Capital Region Community Services Full time

    **Introduction**: As a Home Support Worker you will add value to the lives of many wonderful people in the community who are frail or who have a disability. You will be part of a team who provide care and social support, ranging from personal care through to shopping and even some light housework. You may love to cook and be called on to prepare a meal or...

  • Customer Sales Consultant

    4 days ago

    Belconnen, Australia Medibank Full time

    **Will you actively create a healthier future for tomorrow?** At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community. We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for...