Contact Centre Agent

3 weeks ago


Belconnen, Australia I-MED Full time

Join Our Team as a Contact Centre Agent 
Are you ready to make a difference in patients' lives? Imagine being the friendly voice that guides anxious patients through scheduling their diagnostic imaging appointments. Picture yourself as the reassuring presence for referring healthcare professionals seeking timely results. At I-MED Radiology Network, our Contact Centre Agents play a vital role in ensuring that every interaction counts.
We are currently seeking a full time contact centre agent to rotate between our 4 ACT clinics, located in Woden, Deakin, Belconnen and Tuggeranong. 7.6 hour shifts would be scheduled Monday-Friday between 8:30am-5:30pm.
As a Contact Centre Agent, you won't just handle enquiries; you'll be the bridge between patients, referrers, and our clinical teams. Your empathy, problem-solving abilities, and tech-savviness will contribute to exceptional patient care. Join us in providing accurate and timely diagnostic information to improve patient outcomes

**Key Responsibilities**:
**Patient and Referrer Support**: Be the friendly voice that guides patients and referring healthcare professionals through appointment scheduling, results inquiries, and service coordination.
**Appointment Scheduling**: Efficiently manage appointment bookings, ensuring optimal utilization of our imaging facilities.
**Administrative Excellence**: Maintain accurate records and collaborate with our clinical teams.

**Qualifications**:
**Excellent Communication Skills**: Clear, concise, and empathetic communication is essential.
**Problem-Solving Abilities**: Handle complex situations with empathy and find solutions.
**Tech-Savvy**: Comfortably navigate our systems and software.
**Prior Experience**: Contact centre experience or experience handling high volumes of inbound calls (highly desirable)

**About I-MED Radiology Network**: With over 4,000 team members, I-MED is committed to helping save lives and reducing uncertainty. Our mission is to provide accurate and timely diagnostic information to improve patient outcomes.


  • Contact Centre Agent

    2 weeks ago


    Belconnen, ACT, Australia I-MED Full time

    Join Our Team as a Contact Centre Agent Are you ready to make a difference in patients' lives? Imagine being the friendly voice that guides anxious patients through scheduling their diagnostic imaging appointments. Picture yourself as the reassuring presence for referring healthcare professionals seeking timely results. At I-MED Radiology Network, our...


  • Belconnen, ACT, Australia Australian Bureau of Statistics Full time

    Location: Geelong, Victoria Several casual APS2 positions- $33.86 per hour, plus 15.4% superannuationThe Australian Bureau of Statistics (ABS) has an exciting opportunity for people looking to gain experience in an office environment and/or are seeking a career change.Due to the needs of the business area, these roles are open only to those that can...


  • Belconnen, Australia Kip McGrath Full time

    Join a positive friendly phone-based team - 100% work from home - Fast-paced environment - A variety of tasks so you'll never be bored - Supportive and engaged team - Opportunities for growth within the company An exciting opportunity now exists for an experienced customer service staff member to join our team servicing our Kip McGrath clients. The role is...


  • Belconnen, Australia Kip McGrath Full time

    Join a positive friendly phone-based team - 100% work from home - Fast-paced environment - A variety of tasks so you'll never be bored - Supportive and engaged team - Opportunities for growth within the company An exciting opportunity now exists for an experienced customer service staff member to join our remote working online team servicing our Kip McGrath...


  • Belconnen, Australia Australian Bureau of Statistics Full time

    Location: Geelong, Victoria - Several casual APS2 positions - $33.86 per hour, plus 15.4% superannuation The Australian Bureau of Statistics (ABS) has an exciting opportunity for people looking to gain experience in an office environment and/or are seeking a career change. Due to the needs of the business area, these roles are open only to those that can...

  • Customer Service

    4 weeks ago


    Belconnen, Australia Kip McGrath Full time

    Are you looking for your first Team Manager opportunity??? - Join a positive friendly team - Fast-paced environment - A variety of tasks so you'll never be bored - Supportive and engaged team - Opportunities for growth within the company - Permanent Full Time Role An exciting opportunity now exists for a hybrid customer engagement manager to join our...

  • Customer Service

    2 weeks ago


    Belconnen, ACT, Australia Kip McGrath Full time

    Are you looking for your first Team Manager opportunity??? Join a positive friendly team Fastpaced environment A variety of tasks so you'll never be bored Supportive and engaged team Opportunities for growth within the company Permanent Full Time RoleAn exciting opportunity now exists for a hybrid customer engagement manager to join our Belconnen Kip McGrath...


  • Belconnen, Australia For Health Group Full time

    The Company ForHealth Medical Centres is an industry leader in quality, accessible healthcare. We have a nationwide network of 70+ medical centres and 1300+ independent health practitioners. Our independent health practitioners offer their patients a lifetime of holistic care and provide 7+ million patient consultations annually. We are proudly part of the...


  • Belconnen, Australia Capital Region Community Services Full time

    **Introduction**: In this dynamic and busy role you will uphold our Centre's practice based on the recognition of the strengths of each child and creating new ways of knowing and learning. We have a small, friendly and welcoming team and as a passionate, experienced, Diploma qualified educator you'll love being an integral part of our what we do. Your...


  • Belconnen, ACT, Australia For Health Group Full time

    The CompanyForHealth Medical Centres is an industry leader in quality, accessible healthcare. We have a nationwide network of 70+ medical centres and 1300+ independent health practitioners. Our independent health practitioners offer their patients a lifetime of holistic care and provide 7+ million patient consultations annually. We are proudly part of the...


  • Belconnen, Australia ForHealth Group (Dayforce) Full time

    Medical Assistant | Belconnen | CasualBelconnen ACT 2617, Australia Req #3020 Tuesday, 11 June 2024The Company ForHealth Medical Centres is an industry leader in quality, accessible healthcare. We have a nationwide network of 70+ medical centres and 1300+ independent health practitioners. Our independent health practitioners offer...


  • Belconnen, Australia Danny Met Sally Full time

    Paid Casual Leave - Consistent & Ongoing Rosters - Professional Development Opportunities Provided **About Us** *** Danny Met Sally is a National Premium Disability Service Provider with a difference. We are the fastest growing disability service provider in Australia, - let us tell you why. _The philosophy that drives our organisational purpose is to...


  • Belconnen, Australia SDN Children's Services Full time

    Work typeFull TimeAbout the CentreSituated in Belconnen in the ACT, SDN Bluebell offers early childhood education and child care for 62 children from birth to school age per day.Since its beginnings, SDN Bluebell has always provided an inclusive and integrated approach to education and care. The centre has undergone many changes, always maintaining and...


  • Belconnen, Australia SDN Children's Services Full time

    Work typeFull TimeAbout the CentreSituated in Belconnen in the ACT, SDN Bluebell offers early childhood education and child care for 62 children from birth to school age per day.Since its beginnings, SDN Bluebell has always provided an inclusive and integrated approach to education and care. The centre has undergone many changes, always maintaining and...


  • Belconnen, Australia Hanes Australasia Full time

    Be In Good Company Good People – Join our team where we empower women to confidently be themselves, feel uplifted, included & empowered Learn & Grow – Structured training & development programs for all employees that sets you up for success Good Careers – Expand your career by growing internally within or across our different brands in retail...


  • Belconnen, ACT, Australia Danny Met Sally Full time

    Paid Casual Leave Consistent & Ongoing Rosters Professional Development Opportunities ProvidedAbout Us***Danny Met Sally is a National Premium Disability Service Provider with a difference. We are the fastest growing disability service provider in Australia,- let us tell you why. _The philosophy that drives our organisational purpose is to support every...


  • Belconnen, ACT, Australia SDN Children's Services Full time

    About the Job and CompanyLooking for a new opportunity in the field of Early Childhood Education? Join SDN Bluebell, based in Belconnen, ACT, where they offer top-notch early childhood education and childcare services for children ranging from birth to school age daily.ResponsibilitiesLead and manage the designated room, overseeing room management, children,...

  • Home Support Worker

    3 weeks ago


    Belconnen, Australia Capital Region Community Services Full time

    **Introduction**: As a Home Support Worker you will add value to the lives of many wonderful people in the community who are frail or who have a disability. You will be part of a team who provide care and social support, ranging from personal care through to shopping and even some light housework. You may love to cook and be called on to prepare a meal or...

  • Regional Work, Health

    1 month ago


    Belconnen, Australia IRT Group Full time

    About IRTIRT is an equal opportunity employer. We find excellence in diversity and are committed to creating an inclusive environment for all employees. If this role stands out to you but you don’t feel like you ‘’tick all the boxes’’, we strongly encourage you to apply nonetheless. We value diversity across experience. Founded in 1969, IRT’s...

  • Regional Work, Health

    4 weeks ago


    Belconnen, Australia IRT Group Full time

    About IRTIRT is an equal opportunity employer. We find excellence in diversity and are committed to creating an inclusive environment for all employees. If this role stands out to you but you don’t feel like you ‘’tick all the boxes’’, we strongly encourage you to apply nonetheless. We value diversity across experience. Founded in 1969, IRT’s...