Category Insights Specialist

4 days ago

Fairfield, Australia ED - Group Support Functions Full time

**About Us**

Endeavour Group was created in 2020 through the restructure and merger of the Woolworths Group drinks and hospitality businesses. With a strong track record of growth, combined these businesses form the leading customer franchise in drinks and hospitality in Australia.

United behind a common purpose of ‘Creating a more sociable future together’, we are a 28,000+ strong team with more than 1600 stores and 330 hotels nationally, including leading brands such as Dan Murphy’s, BWS and ALH Hotels.

Endeavour Group has separated from Woolworths during the calendar year 2021 and is well-positioned as an ASX Top 50 Company. Join the team at an exciting time in their evolution

**The Opportunity**

We have an exciting opportunity for a Customer Insights Specialist to join our team on a 12 month fixed term contract. You will be an advocate for the customer within the EDG team through the provision of insights to facilitate customer-led category strategies and initiatives that drive category growth and build greater depth of understanding of customer needs.

Use available data sources to build a better understanding of the customer and provide the business with a deeper understanding of the customer needs and how we best meet these through range, promotional activity, customer experience, category based initiatives, etc.
- Use data to unpack business performance to identify challenges and opportunities and provide recommendations
- Provide data to support and develop broader category visions identifying the key drivers of growth for the next one to three years
- Influence and guide category strategies to improve the customer experience and meet expectations
- Work with Pinnacle on cross-category trend leadership opportunities, creating business cases for major product innovation initiatives that build loyalty for Endeavour’s Retail Brands
- Understand the impact of macro trends on customer behaviour and predict customer trends in drinks
- Foster a culture of continual improvement within a high performance team

**What you'll need to succeed**
- Strong skills in analysis, interpretation and visual representation of data and insights
- Extensive experience using market data insight tools - ideally Quantium, Nielsen, sales data or other customer driven data sources
- Confident in working and analysing data
- Lateral thinker - Curiosity to uncover the “why” using data
- Good communicator (verbal and written)
- Display strong aptitude for problem solving
- Attention to detail
- Good knowledge and experience of using Excel and Powerpoint

**Grow with Endeavour Group**

Endeavour Group comprises a diverse range of drinks and hospitality businesses including BWS, Dan Murphy’s, ALH Hotels and Pinnacle Drinks. We are focused on growing and transforming our businesses to meet the changing needs of customers and we’re driven by a culture that puts our customers and team first.

As an inclusive, team-first company, our people are at the core of everything we do. We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability or sexual orientation. At Endeavour Group we value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating a more sociable future - for our customers and for each other.

We’d love to hear from You

EDG #EGL

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.

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