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Advantage Customer Success Manager, Research

4 months ago

Sydney, Australia ADAPT Ventures Full time

**Company Overview**:
ADAPT is the market leader in Research, Advisory, and Multi-Channel Events, working with over 3,000 A/NZ C-level executives annually. Our mission is to drive Australia and New Zealand’s global competitiveness by empowering local business and technology leaders in enterprise and government with critical insights, relationships, and tools.

As ADAPT continues to grow, we seek ambitious, customer-focused professionals to help scale our Research & Advisory practice, increasing our subscriber base and expanding our impact.

At ADAPT, you’ll fast-track your career with a company that thrives on innovation and excellence, delivering local business and technology insights and exclusive executive community access. If you’re persistent, coachable, and passionate about driving client success, ADAPT could be the perfect fit for your next adventure.

**Position: Advantage Customer Success Manager**:
As a seasoned Customer Success professional, you will be the key partner to ADAPT Advantage clients, ensuring they realize maximum value from their subscriptions. By understanding each client’s priorities and challenges, you’ll guide them in leveraging ADAPT’s services to make informed decisions and achieve superior outcomes.

**Key Responsibilities**:

- Build and maintain strong, lasting relationships with clients in Sales and Marketing, ensuring their successful engagement with ADAPT Advantage services.
- Lead client onboarding, clearly demonstrating the value and benefits of ADAPT’s Advantage services to decision-makers.
- Act as a trusted advisor, identifying opportunities for account growth through service expansion and product introductions.
- Conduct client meetings to surface priorities, recommend actionable programs, and ensure high ROI on Advantage subscriptions.
- Perform retention analysis and identify success drivers, ensuring clients achieve optimal engagement and satisfaction.
- Master ADAPT’s account management methodology to deliver consistent, high-quality client experiences.

**What We’re Looking For**:

- Proven experience in Customer Success, Account Management, or Client Engagement roles.
- Strong ability to understand client needs, navigate challenges, and deliver strategic solutions.
- Excellent communication, relationship-building, and problem-solving skills.
- Passion for helping clients succeed and achieve measurable results.