Administration Officer

4 weeks ago

Inner West, Australia Full Stop Australia Full time

Posted: 21/06/2023

Closing Date: 14/07/2023

**Salary**: $89,000.00 - $99,000.00

**Job Type**: Contract

Location: Inner West

Job Category: IT

Full Stop Australia is looking for someone with strong IT skills and passionate about putting a full stop to to sexual, domestic and family violence.

**Position Title**: Administration Officer - ICT Systems
**Status**:12 month contract full time role
**Classification**: SCHADS Level 4
**Reports To**: Senior Manager People, Finance & Operations
**Direct Reports**: Nil
**Team**: People, Finance & Operations
**Key internal contacts**: Clinical & Non-clinical teams
**Key external contacts**: External IT providers & relevant external bodies

**PURPOSE OF THE POSITION**
The position aims to enhance efficiency and information flow across multiple teams by effectively coordinating ICT systems, providing technical support, and optimizing software and system usage within the organization.

**KEY ACCOUNTABILITIES**

**IT & system support**
- Providing orientation and support for telephony and IT services.
- Proactively staying abreast of current cyber threats and ensuring staff are educated and trained in identifying and responding to potential cyber attacks.
- Responding to potential or actual data breaches in line with current legislation and organisational data breach plans, as required.
- Assessing, triaging and tracking IT cases: providing initial assessments and possible solutions, and determining whether to escalate them to the Managed Service Provider (MSP) or other service providers as required.
- Liaising closely with the organisation’s MSP and cloud telephony service provider to ensure issues are dealt with promptly and effectively.
- Providing assistance with technical issues related to computers, laptops, printers, scanners, internet connectivity, webcams, and audio systems in team meeting rooms.
- Managing technical issues experienced by counselors with other vendors during their shifts. Being on call for technical issues during overnight shifts.
- Being the contact point for the 1800 number/s and mobile phones and troubleshooting where issues arise.
- Developing an emergency IT plan, coordinating its implementation, and ensuring its regular updates.
- Developing manuals and documentation for IT components to facilitate user understanding and troubleshooting.

**Software and Systems**
- Liaising with staff about the organisation's software needs in areas such as Human Resources, Project Management, and Customer Relationship Management and leading the implementation of these projects to ensure that they align with the organisation's needs, security requirements, and efficiency goals.
- Documenting system usage for end-users and providing training on how to effectively utilise the software.
- Problem-solving throughout all stages of scoping, delivery, and implementation of software solutions.
- Planning and completing software projects within specified timeframes and budgets.
- Identifying opportunities for quality improvement and growth in software capabilities.

**Office Administration**
- Event and meeting support, including taking minutes, organising catering, and room setup.
- Administration support for People, Finance and Operations Team as required.

**Desired Skills and Experience**:
**Essential**
- A commitment to the values of Fullstop Australia.
- Experience and confidence troubleshooting IT and phone issues.
- Extensive knowledge and awareness of cyber security principles and a commitment to proactive data protection. Comprehensive understanding of the data breach legislation and response requirements.
- Awareness of emerging technology trends and their potential impact on the organization's IT infrastructure.
- Excellent organizational and time management skills to prioritize tasks and meet deadlines.
- Strong communication skills to effectively interact with end-users, vendors, and team members.
- Analytical and problem-solving skills to assess IT issues, identify possible solutions, and troubleshoot problems, including strong attention to detail.
- Training and instructional skills to provide user training on software systems and IT-related topics.
- Ability to work well under pressure and handle emergency IT situations effectively.
- Documentation skills to create manuals and user guides for IT components.
- Prior experience in coordinating and supporting IT systems and software within an organisation.
- Experience setting up and configuring hardware, software, and user accounts.
- Project management experience, including scoping, delivery, and implementation of software systems.

**Desirable**
- Certifications in relevant areas such as IT systems administration, network management, project management, or IT security

**Other requirements of the role**:

- Successful applicants will be required to undertake Working with Children and National Criminal Records Checks
- All staff are required to be vaccinated with an approved COVID-19 vaccine or

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