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Support Analyst

3 months ago

Sydney, Australia National Australia Bank Full time

Support Analyst

**Support Analyst**

**Job no**: 793889

**Business unit**: Technology and Enterprise Operations

**Primary position location**: 2 Carrington St, Sydney, NSW

**Work type**: Permanent Full time, External

**Region**: NSW- Sydney CBD
- **Use your expertise to drive positive outcomes for our customers.**:

- **You'll be supported to manage your career, work and life.**:

- **Work in a collaborative and inclusive team environment**

**It's more than a career at NAB. It's about more opportunity, more moments to make a difference and more focus on you.**

Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth to us, you'll be recognised and rewarded for your contribution in return. You'll have our support to excel for our customers, deliver positive change for our communities and grow your career.

It's a good time to see what more you can find at NAB as Support Analyst

**The Role**
- Dealing room support for IRD, FI, MoneyMarkets business.
- Support internal interfaces which connect with Calypso.

**Key Accountabilities:
- Provide day-to-day support for the Calypso trading platform, including issue resolution and system maintenance.
- Collaborate with internal stakeholders to identify and address any system or process improvements related to Calypso.
- Assist in configuring, testing, and implementing upgrades or enhancements to the Calypso platform.
- Create and maintain documentation related to Calypso support processes and procedures.
- Participate in training sessions for end users on how to effectively utilize the Calypso platform.
- Interact with trading desks on the trade booking into Calypso and provide clarification when risk reporting queries raised.
- Work with business areas such as Market risk/finance/operations to resolve the issues raised and streamline the process where possible.
- Review the current business process and automate where possible.
- Work closely with the development team to troubleshoot and resolve any technical issues related to Calypso.
- Willingness to learn new skills, adapt to evolving technologies, varying environments, and shifting support requirements.
- Pro-active, self-motivated, and eager to accept new challenges.
- Collaborate closely with team members to define and achieve support goals.
- Sense of pride in one's work, commitment, and personal accountability

**What you will bring**:

- 3+ years in a business support or similar role with previous Markets experience highly regarded.
- Proven experience working with Calypso or similar trading platforms in a support capacity.
- Strong understanding of financial markets and trading operations.
- Excellent problem-solving skills with a keen attention to detail.
- Ability to communicate effectively with both technical and non-technical stakeholders.
- Experience working in a fast-paced, dynamic environment where priorities can shift quickly.
- Calypso certification is a plus, but not required.

**Inclusion and Diversity**

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated.

**More focus on you**

We are committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities. To learn more, visit the Benefits of Working at NAB page on our website.

**Join NAB**

**#LI-DNI**

**Advertised**: 28 May 2024 6:00 AM AUS Eastern Standard Time

**Closing**: 09 Jun 2024 11:55 PM AUS Eastern Standard Time

Job ID 793889