Customer Service

2 weeks ago


St Marys, Australia Complete Recruitment Solutions Full time

**Full time permanent role**:

- **St Marys location**:

- **Be a part of a friendly and supportive workplace**

Your sales administration and internal sales experience, along with exceptional all-rounder administration abilities will see you succeed in this customer focussed role.

**About the Client**
A well-established, family-owned and operated company that's been trading for many years, they're dedicated to offering a line-up of top-quality products to their customers.

This company is committed to developing its staff, rewarding hard work with quarterly bonuses, WH&S, and providing exceptional customer service and products to its customers.

**About the Role**
Due to business growth, our client has an opportunity for an experienced Internal Sales person to join their friendly and professional team at the St Marys site.

Your primary responsibility will be to assist with Internal Sales and Customer Service over the phone, as well administration duties and to help out in other areas as needed.

The ability and interest to jump in and help wherever needed will really see you thrive in this role as the team is very supportive of each other

**Your new role will include**:

- Answer incoming phone calls and place orders
- Professionally handle incoming requests from customers
- Provide sales and customer support by providing technical product information (full product training provided)
- Provide sales and support to customers on product features and benefits
- Data entry and database management
- Order entry
- Providing quotes
- Liaising with dispatch in relation to order deliveries
- Making regular service calls to customers

**About You**
We are looking for an experienced and dedicated Customer Service and Internal Sales Superstar who is able to work full time, onsite at the office as there is no WFH options available for this role due to the incoming call component of the role.

This role will suit a professional and friendly person with experience in a similar Sales & Administration role. Experience from the plumbing sector will be highly regarded.

**Our client is looking for the following key skills**:

- A minimum of 2 years experience in a retail sales, internal sales or customer service role
- Experience from the plumbing industry will be highly regarded, but is not essential
- The ability to communicate clearly & confidently at all levels
- Previous experience with Microsoft office suite at an intermediate level
- High level of motivation, dedication & integrity
- Proven ability to provide exceptional customer service in writing & over the phone
- A current drivers license and your own reliable vehicle due to the location of the workplace

**What's on Offer**
- $65,000 - $70,000.00 per year plus 11% Super
- Quarterly bonus based on KPI’s
- Onsite parking
- A long term opportunity with a stable and supportive employer



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