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Gaming Supervisor/responsible Gambling Officer

2 months ago

St Marys, Australia St Marys Diggers & Band Club Full time

**Gaming Supervisor/Responsible Gambling Officer**

**(Part-Time and Full-Time roles available)**

**St Marys Diggers & Band Club**

Comprising of 2 clubs the St Marys Diggers & Band Club Group spans across two sites incorporating St Marys RSL & Ex-Serviceman’s Club and St Marys Band Club - these two Clubs are situated just 2km apart. We support our local community by employing over 75 staff, with a membership of more than 18,000 members & ongoing relationships with many charitable organisations in the local area.

**What are we looking for?**

We are looking for a compassionate and dedicated person to take on the role of Gaming Supervisor/Responsible Gambling Officer. This is an exciting new opportunity to be at the forefront of responsible gambling initiatives and drive the customer service standards within the venue.

An enthusiastic person with a positive outlook and dedication to working as part of a team.

Someone who is willing to learn and grow in this role.

We are looking for people to fill both Full Time and Part Time roles for this position.

**Your responsibilities include**:

- Identifying and engaging with patrons who may be as risk of problem gambling
- Providing confidential support, information, and referrals to relevant resources
- Collaborating with other team members and external agencies to ensure a comprehensive support network for patrons
- Ensuring required procedures are met with regard to conducting welfare checks on patrons and reporting on all occurrences as required
- Monitoring and reporting on gambling-relating incidents
- Oversee and manage all daily RCG checklists
- Provide exceptional customer service, assisting patrons with gaming machine operations
- Conduct transactions and handle cash following established procedures
- Monitor gaming areas to ensure compliance with regulations and venue policies
- Delivery food and beverage service to customers
- Oversee gaming operations to ensure service delivery is timely and effective
- Work directly with the COO on new initiatives to improve the business offering

**The successful applicate will have**:

- Experience or demonstrated skills in leadership
- A proactive approach to conflict resolution
- Demonstrated effective de-escalation tactics
- Ability to craft positive and memorable experiences for customers
- Effective communication skills across all levels
- Demonstrated strong work ethic with genuine approach to tasks
- Genuine desire to assist people who are having a bad experience
- Exceptional skills in reading non-verbal cues
- Strong written and verbal communication skills
- Impeccable grooming and presentation
- Current NSW RSA/RCG Certifications
- Understanding of gambling harm minimisation concepts
- Full availability to work nights, days, weekends and public holidays

**Job Types**: Full-time, Part-time

Pay: From $55,000.00 per year

Expected hours: 15 - 40 per week

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Morning shift
- Shift work

Supplemental pay types:

- Penalty rates

Ability to commute/relocate:

- St Marys, NSW 2760: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)

Work Location: In person

Application Deadline: 05/05/2024

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