Revenue Assistant

**_POSITION NUMBER DATE ADOPTED: APPROVED BY: LAST REVIEWED: _**:

- October 2023 Interim Deputy _
- GM - Paul Woods _
- October 2023**Position Description
**A. POSITION PROFILE**

**Position**:
**Revenue Assistant**

**Position Occupant**:

- Vacant _

**Position Evaluation**:

- Award: Band 1 Level 3 _
- Salary System Grade: _
- Grade 10_

**Department**:

- Deputy General Manager - CCD _

**Section/Group**:

- Finance _

**Conditions of Employment**:

- Local Government (State) Award 2023 _
- Permanent Full
- Time _
- 11% Superannuation _

**Location**:
Cootamundra Gundagai

**Direct Supervisor**:

- Manager Finance _

**Additional Benefits**:
**Number of Staff Supervised by this position**:

- Nil_

**B. STATEMENT OF FUNCTION**

This is a professional role in local government rating, property and revenue collection services. This role supports
the efficient and effective rates, property and revenue collection services for Council, and provides support to
ensure Council’s property records are up to date and accurate.

**C. KEY RESPONSIBILITIES
1. Manage Water billing function

2. Provide back up to the Accounts receivable functions

3. Support the operation of Council’s rates and property functions in accordance with established

procedures, policies and legislative requirements.

4. Assist with the accurate and timely maintenance of the rates and property system.

5. Assist with the collection of all Council revenue from rates and annual charges.

6. Responded to queries in a timely and professional manner.

7. Assist with the preparation of statutory returns, as they relate to the rating system, in an accurate and

timely manner.

Page **2** of **3**

**D. DUTIES**

1. Assist with generating rates and other applicable user charges, and interest on overdue amounts with
accuracy and timeliness and in accordance with Council’s policies and procedures and any related
legislative requirements.

2. Manage water billing function, generate water and sewer charges, and interest on overdue amounts
with accuracy and timeliness and in accordance with Council’s policies and procedures and any
related legislative requirements.

3. Process, reconcile and maintain the rates and property system on an ongoing basis, and identify and
correct discrepancies.

4. Issue land information certificates (Section 603 Certificates and updates) in an accurate and timely
manner.

5. Liaise with internal and external parties on any matters relating to Council’s rating and water billing
functions.

6. Liaise with ratepayers, solicitors and debt collectors, performing all debt collection activity in
accordance with Council policies, procedures and other guidelines.

7. Provide professional customer service to ratepayers by responding to enquiries regarding the Rates
and Water and Sewer billing, assisting them with their requests and following through with required
actions.

8. Assist with preparing statutory and special reports/returns on rating matters, including the annual
Statement of Compliance and the Pension Concession Claim, and ensure these are submitted by the
respective due dates.

9. Provide accurate and timely reports and information on the rating and revenue collection functions,
answer all relevant internal queries and make any recommendations with respect to changes in
rates/property administration.

10. Assist with the annual budget process and development of Council’s annual Revenue Policy including
the provision of accurate revenue information, rates modelling and forecasts.

11. Keep up to date with relevant changes to rating legislation and regulations.

12. Plan, implement, review and report on the continuous improvement of service, performance and
systems within the rating function.

13. Carry out any other duties that are within the limits of the employees’ skill, competence and training.

**E. ESSENTIAL CRITERIA**

1. Demonstrated experience in local government administration, particularly in the areas of customer
service, accounts receivable or rating.

2. Solid understanding of NSW Local Government rating legislation, rating principles, best practice water
and sewer guidelines and property legislation.

3. Demonstrated ability to perform all data entry and reconciliations associated with the rating & accounts
receivable functions.

4. Strong computer literacy, including with the Microsoft office suite and rates and property information
software systems.

5. Demonstrated interpersonal skills including the ability to interact and negotiate in a professional
manner with members of the public, other external parties and staff at all levels of the organisation.

6. Demonstrated time management skills, with the ability to prioritise and organise own workload and
work with a minimum of supervision.

7. Current NSW Class C Driver’s Licence.

Page **3** of **3**

**F. DESIRABLE CRITERIA**

1. Completion of NSW Revenue Professionals Training Modules.

2. TAFE qualification in Local Government Rating or e