Relocations Consultant

7 months ago

Melbourne, Australia Toll Group Full time

Company Description

Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.

Government & Defence provides specialised logistics expertise, including relocation services. We work with clients at all levels of government to deliver an extremely diverse range of logistics solutions - from the distribution of healthcare products, managing the relocation of their employees, delivering fleets of government vehicles, through to helicopter rescue services.

**Job Description**:
**Permanent fulltime opportunity with flexible work options available**

Toll Group is seeking a highly motivated Relocations Consultant to join our Government & Defence team. If you are a dynamic, proactive individual with exceptional communication and organizational skills, and have a passion for providing outstanding customer service, we would love to hear from you This is a fantastic opportunity to contribute to our innovative and industry leading company.

Based out of Melbourne, you will play a vital role in ensuring Defence personnel have a positive and satisfying relocation experience. This includes arranging and completing on site visits to residences to determine the scope of their move. Join a dynamic and inclusive team, where you will be given the autonomy to determine what your work day looks like, with flexible work arrangements and career development pathways available.

As a Relocations Consultant, you will:

- Conduct detailed assessments of Defence personnel's removal needs
- Act as a point of contact for clients throughout the removals process
- Coordinate and plan the logistics of each removal, ensuring smooth and efficient operations
- Liaise with various stakeholders, including case managers, operations teams, and third-party vendors
- Offer professional advice and guidance on best practices for a successful move
- Maintain accurate records and databases related to removals, ensuring all information is up-to-date.

**Qualifications**:
***To be successful in this role, you will need:

- Previous experience in customer service industry is highly advantageous.
- Excellent communication and interpersonal skills.
- Strong negotiation and problem-solving abilities.
- Exceptional organizational skills and attention to detail.
- A positive and customer-oriented approach to work.
- Current C Class drivers licence

Additional Information
**Be Connected**

With a bold vision and innovative drive, join our 16,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way. There are countless opportunities to learn and make a real impact in shaping our industry’s future. Grow with diverse challenges amongst a friendly and inclusive global culture. Take pride in building relationships that matter, because being connected is at the centre of what makes Toll great - it’s what makes our possibilities endless.

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

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