Regional Community Manager

6 months ago

Sydney, Australia UKO Full time

We’re looking for a new UKO superstar in Sydney

Really exciting opportunity for a hospitality and/or real estate professional with management experience who loves to make something their own and take care of a community of residents. Join us and take a leading role in building & shaping UKO

**About UKO**

At UKO, we operate community-driven and focused boarding houses and built-to-rent properties across Sydney and Melbourne that enable people to connect & network. Our residents have access to their private studios/apartments and to shared living spaces where they can work, mingle, entertain, or relax. UKO is where real friendships are made and many stories have begun.

**About the role**

The Regional Manager will be responsible for leading and training a team of 3-4 Community Managers, developing pricing strategies, monitoring market trends, and managing all aspects of a property cluster and ensuring compliance with regulations.

This is a newly created role in New South Wales and will be fundamental in supporting our team to deliver the best experience and services to residents and landlords, achieving financial targets and goals, and for upskilling a team within the region, as well as working alongside the senior leadership team on growth and ad-hoc projects.

As a Regional Manager, you will have full accountability for your area. You’ll be responsible for maximising business growth, focusing on leasing strategy and operational efficiencies. You will help each individual overcome areas of development including how to sharpen their sales and rate strategy approach, improve time management, effectively manage all aspects of the building, resident satisfaction, and community engagement.

In this role, you’ll assume leadership and accountability for managing your team. You’ll actively participate in the recruitment process and be instrumental in developing a personalised onboarding and training plan for each team member. Additionally, you’ll take on the responsibility of covering their duties during annual leave periods.

As part of your responsibilities, you will also be required to manage a small property portfolio.

This role is a senior strategic position within a rapidly expanding company, offering a dynamic work environment where each day presents unique challenges. You will thrive in resolving property-related issues, demonstrating adaptability to changing property needs, and you will work with the General Manager to develop improvements in the day-to-day operations of the Community Manager roles.

Furthermore, you will also contribute to various ad hoc projects as needed.

During the first 6 months, you will assist the team with the training and implementation of a new property management system and will help the business to scale by defining and implementing new processes.

**Your responsibilities**
- Develop and execute pricing strategies to maximise revenue and occupancy.
- Onboard, develop, and empower a team of Community Managers professionals.
- Set performance goals and conduct regular performance evaluations with the team.
- Monitor market trends and competitors and provide market analysis.
- Manage annual operating budgets.
- Manage the property resources including property staffing changes.
- Ensure all day-to-day property tasks are performed in line with the relevant legislation.
- Manage and improve all operational aspects of property management by helping develop consistent and effective procedures.
- Build and maintain strong relationships with landlords and property owners and address landlord-related issues and concerns effectively.
- Review and approve invoices related to operations and expenses.
- Perform regular inspections and audits to ensure all properties and locations adhere to brand standards and guidelines.
- Review and submit the monthly management reports for all properties.
- Address escalated matters from internal and external stakeholders with diplomacy and professionalism.

**Background, prior experience & skills**
- Degree or diploma in sales, marketing, hospitality management, or business [desirable]
- Property Certificate of Registration [desirable]
- At least 2 years’ experience managing a small to medium size team.
- Background in sales and operations management, preferably in the Real Estate sector.
- Track record achieving financial results/KPIs, preferably in a sales-driven environment.
- Strong financial acumen and budgeting experience. Ability to analyse data and make strategic decisions.
- Tech-savvy with a proven track record of successfully implementing process and systems in previous roles.
- Ability to efficiently organise tasks and prioritise deliverables in a fast-paced work environment.
- Knowledge of brand standards and quality assurance.
- Strong communication and problem-solving skills.
- Exceptional interpersonal skills.

**Key Personal Drivers**
- Works to contribute to a positive team environment.
- Takes accountability and respo

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