Store Manager, Sydney

2 months ago

Sydney, Australia Bulgari Full time

Position

Founded in 1884, Bulgari’s name has today become emblematic of Italian excellence. Perfectly blending tradition and modernity, Bulgari uses its rich history to inspire audacious designs and produce truly colorful creations making us unique.

Part of LVMH Group, Bulgari offers a multitude of positions and activities around the world. Endless possibilities and dynamic career opportunities are available for both experienced professionals and recent graduates. At Bulgari, you are encouraged to demonstrate your potential by pursuing the career direction that suits your natural talents.

BVLGARI is looking for an energetic and highly driven **Store Manager, Sydney **to join our dynamic team here in Australia.

Job responsibilities

**Business Management**:

- Manage the boutique in order to achieve sales objectives and store and service KPI’s, ensuring to spend most of the time on the shop floor with sales team and clients
- Concur to the definition of action plans related to the mystery shopping and Voice of the Client results and ensure their implementation

**Client Management**:

- Be proactive in recruiting new clients, promoting and creating events in order to generate new business opportunities
- Constantly nurture relationships with clients, in store and outside the store implementing client database activities, as per marketing guidelines

**Team Management**:

- Constantly coach the sales team on how to deliver an unique and memorable shopping experience (customer focus, storytelling, extraordinary service, selling skills and attitude), observing the sales floor and providing feedback
- Partner with Sales Trainers in training definition, implementation plans and follow up

**Master of the House**:

- Be responsible for the good maintenance, the safe environment as well as the respect of product assortment and visual merchandising, respect of excellent uniforms and grooming standards, and supervise after sales service requests providing excellent pre and post service to the customer
- Sponsor the full store engagement on new omnichannel initiatives and amplify the change of mindset in store, driving the change

**Market Knowledge**:

- Related to their environment (city, street, mall, dept. Store) guarantee profound knowledge on brand locations, events and marketing activities
- Ensure a strong knowledge of relevant markets: competitions, events, product and pricing

**Work Health & Safety**:

- Comply with WHS policies, procedures and programs implemented by Bulgari.
- Work in a manner that is safe and does not create risks to yourself or others.
- Report incidents resulting in an injury and/or near miss.

Profile

**About YOU**:

- Experienced team leader with solid people skills
- Knowledge of jewelry and watch industry with good sales experience will be advantageous
- Good understanding of the luxury industry

Additional information

Bulgari is an equal opportunity employer. We celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs.
- JOB NUMBER***

**BULG08697**:

- COUNTRY / REGION***

**Australia**:

- CITY***

**Sydney**:

- CONTRACT TYPE***

**Permanent**:

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