Customer Service

5 months ago

Thomastown, Australia Sharp & Carter Full time

Thomastown location - Must have a car
- Health benefits & a variable bonus on offer with WFH flexbility
- 12 month fixed-term opportunity | Amazing team culture

**About the role**

Become a pivotal member of ther team as a Customer Service & Supply Chain Specialist, contributing significantly to our company's success. Your duties will encompass administrative support, order management, complaint resolution, and supply chain optimization. This full-time, fixed-term role operates Monday to Friday, 9am to 5pm, with the flexibility to work from home 2 days a week, providing you with a balanced work-life arrangement.

**Key Responsibilities**
- Provide administrative support to enhance company performance.
- Manage customer orders and issue sales invoices.
- Monitor and communicate order status to stakeholders.
- Report problems and propose solutions for sales orders.
- Ensure accurate pricing and compliance with regulations.
- Collaborate with Supply Chain for efficient order delivery.
- Handle customer complaints promptly.

**Requirements**:

- Expereince in the logistics or warehousing industry
- A willingness to learn and a positive attitide
- Excellent communication skills
- Must have full working rights in Australia
- Experience in a similar positon
- SAP experience is advantageous

**About our Client**

Our client specializes in delivering cutting-edge solutions across multiple industries. They offer an array of top-tier products, including release agents and purging compounds, meticulously crafted to elevate manufacturing processes' productivity and efficiency.

With a global presence, they operate with a team of five employees in Thomastown, sharing office space with their sister company, totaling approximately 30 individuals in the office. Known for their supportive and amicable culture, they prioritize feedback and foster an environment conducive to personal and professional growth opportunities.

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