Customer Service Assistant

2 weeks ago

Thomastown, Australia APCO Thomastown Full time

About APCO

Everyone loves to support a local business and APCO is exactly that. Established in the late 1970's in Victoria, APCO is an Australian owned, independent petrol and convenience retailer with strong core family values and exceptional customer service at the heart of what we do. With 25 stores across Victoria and NSW, APCO is leading the way in convenience food.

Our Cafe 24-7 brand sprouts ambience and innovation with our in-store Cafes offering quality barista made coffee and fresh food all day and all night.

In five of our sites APCO has teamed up with the trusted IGA X-press brand to deliver the ultimate convenience, top up experience for our customers.

Customer Service Team Member - Expression of Interest

About the role

Our customers are our number one priority in our business we are looking for people who are passionate about our customers and our business. Our sites offer a fast-paced work environment with plenty of opportunity to step outside the box and learn some of the other many aspects of our business.

About YOU

You must have experience in working in fast paced Retail environment

You must have exceptional problem solving skills, our business is a fast paced work environment and will require you at times to make fast decisions.

You have clear communication skills and the ability to talk with customers

You have a positive, friendly attitude

You have high emotional intelligence, you are self aware, have internal motivation, are empathetic and have strong social skills.

You have knowledge of the products and the industry

You have strong time management skills

You are adaptable and flexible, you can multi task efficiently, willing to take on new tasks, you show a willingness to learn new processes

You have a passion for helping others.

**Job Types**: Part-time, Permanent

**Salary**: From $24.73 per hour

Schedule:

- Afternoon shift
- Evening shift
- Night shift
- Rotating roster
- Weekend availability

Supplemental pay types:

- Penalty rates

COVID-19 considerations:
Following COVID SAFE PLAN & Regularly cleaning and sanitising workplace and following Government Guidelines in promoting a Safe workplace.

Application Question(s):

- Are you available to work on a Rotating roster?

**Experience**:

- Cash handling: 2 years (required)
- Customer service: 2 years (required)
- Barista: 1 year (preferred)
- Cafe/Petrol Station: 2 years (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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