Customer Support Officer

7 days ago

Moorebank, Australia Coates Full time

**About us**
Proudly Australian owned, Coates has a long history of supporting customers to deliver major projects and an exciting future focused on growth. We provide end-to-end solutions spanning Equipment Hire, Engineering Solutions, Industrial Solutions and Power & HVAC.

**About your responsibilities**
- Source equipment to meet customer needs via our branch network.
- Complete administrative duties such as generating hire schedules, invoicing, raising purchase orders.
- Coordinate equipment deliveries, transfers, pick-ups, repairs, changeovers and breakdowns.
- **Monday to Friday 7.00 am to 3.00 pm and 9.00 am-5.00 pm.**

**About you**
- A passion for customer service and resolving issues and troubleshooting.
- Ability to multitask and manage complex customer queries.
- Attention to detail and accuracy.
- A willingness to adapt to changing situations and work with a continuous improvement approach.
- Resilience, enjoy a challenge and can work autonomously whilst still being part of a team.

**What you’ll get in return**
We provide our team with a wide range of perks and benefits, including:

- Development and career progression pathways
- Access to our employee discounts, benefits and wellbeing program
- Purchased additional leave program
- Novated leasing and salary sacrifice
- 12 weeks Paid Parental Leave in addition to government parental leave scheme
- Volunteering opportunities through the Coates Foundation

**Looking for more reasons to join Coates?**
At Coates, we know that people, organisations and communities thrive when everyone feels valued and included. We’re proud to be implementing our second Reconciliation Action Plan and are committed to improving gender representation. We also provide opportunities for growth through our leadership and development programs.But our impact doesn't stop there. Coates supports local and national charities through the Coates Foundation and invests in more sustainable equipment solutions to help create a greener future for all.

**Coates. Equipped for you.

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