Regional Services Program Manager

3 weeks ago

Melbourne, Australia Department of Government Services Full time

Location: Melbourne | CBD

Job type: Ongoing - full time or part time

Organisation: Department of Government Services

**Salary**: $106,534 - $128,897

Occupation: Regulatory Governance and Compliance

Reference: VG/1770617

**About us**
The Department of Government Services was established in 2023 to improve the experience for Victorian's doing business and interacting with the government.

Department of Government Services brings together Digital Victoria, Service Victoria, Local Government Victoria, Consumer Affairs Victoria, the grant program centre and consolidates procurement policy, and whole of Victorian government telecommunications policy as well as the Working With Children Checks and Births, Deaths and Marriages. Oversight of Cenitex and the Public Record Office Victoria also transfers to DGS.

We are Victoria's consumer affairs regulator, operating within the national consumer protection framework. Our vision is a fair and competitive marketplace in Victoria. CAV regulates over 30 different Acts and their associated Regulations.

**About the role**

We have an opportunity for an individual to join us as Regional Services Program Manager on an ongoing basis. Reporting to the General Manager, Performance & Outcomes, the role of Regional Services Program Manager is integral to the holistic management of CAV's regional offices across metropolitan and rural Victoria. The role helps inform Regulatory Services' leadership and decision-making by liaising with Regional Managers and staff, including the delivery and outcomes of compliance and monitoring activities across regional offices.

Key Accountabilities include:

- Working closely with Regional Offices to ensure the efficient delivery of CAV services in the regions, including determining the aggregate level of service to be delivered by Regional Offices
- Liaising with Regional Managers when required, influence regional activities to help deliver CAVs services, and interpret and translate requirements and activities into outcomes.
- Acting as a focus point for contact between CAV and the Regional Offices in regard to escalation of client issues, service delivery pressures, reporting of outputs, and other matters which may arise
- Assisting in the planning and management for the involvement of Regional Offices in the delivery of a range of services and projects to meet CAV and Government policy objectives

Please refer to the position description for further details.

**About you**

To be considered for the role, you must be able to demonstrate:

- Experience in managing program delivery to achieve specific outcomes.
- Experience in translating strategic goals to operational actions and outcomes highly desirable.
- Knowledge of, and or relevant experience in regulatory environment highly desirable.
- A relevant tertiary qualification is desirable but not essential.

As the role may require regional travel, a current Victorian Driver Licence is desirable.

**How to apply**
- a resume; and
- a cover letter which addresses the key selection criteria (within three pages)

**Other relevant information**

The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees and clients and consistent with the department's obligations under the Occupational Health and Safety Act 2004 (OH&S Act), to support this DGS has a COVID-19 Vaccination policy which strongly recommends all DGS employees be fully vaccinated.

This position is only open to applicants with relevant rights to work in Australia.

DGS actively promotes diversity, inclusion, and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles in DGS can be worked flexibly, however it may differ from role to role.

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