Events Operations Manager

3 weeks ago

Surfers Paradise, Australia Marriott International, Inc Full time

**Job Number** 23020551

**Job Category** Event Management

**Location** JW Marriott Gold Coast Resort & Spa, 158 Ferny Avenue, Surfers Paradise, QUEENSLAND, Australia

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**About the Company**

**Marriott International** portfolio of brands includes JW Marriott alongside 29 other Marriott brands. Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed.

**JW Marriott **is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment.

**About the role**

Responsible for all operational requirements of the Event Operations department, including but not limited to client liaison, requirements and requests, food and beverage service and quality, associate engagement, compliance of safety and hygiene and other quality measures and commercial performance including delivery of budgeted profitability.

The Event Operations Manager will be required to assist in the Management and Leadership of other Operational areas of the hotel when and if required and as directed by the Director of Operations.

**Critical responsibilities**:
**ASSOCIATE RELATED**
- Oversee the management and leadership of the Event Operations Department on a day to day basis to achieve high levels of guest and associate satisfaction, whilst driving commercial outcomes in line with key performance indicators and ensuring quality including compliance and safety is maximized
- Ensure associate engagement plan is in place and is actioned. Include associates in the continuous development of this, to ensure relevance and maximum results
- Lead all Event Operations associates to achieve maximum productivity and client satisfaction
- To co-ordinate effective associate briefings to ensure correct information is being passed to associates and to set standards are maintained
- Ensure all associates consistently meet the standards relative to grooming and appearance
- Work with Culinary leaders to establish effective relationship between front and back of house teams
- Liaise with other department heads regarding general operations, associate engagement, client relations, promotions and special requirements
- Develop department training manuals including onboarding, skills and knowledge training and other, to develop associates for competence and continual improvement in role
- Maintain system of regular associate training
- Ensure new and existing staff are trained to the desired skill levels for their positions
- Develop talent pipeline in consultation with Director of Operations to ensure associate development and career progression is a focus
- Conduct performance appraisals frequently and with development and departmental improvement in mind
- Provide associate counselling, support and guidance as required and in consultation with Human Resources
- Lead the recruitment needs of the department from request through to onboarding and in consultation with Human Resources
- Take ownership of all associate grievances, in consultation with Human Resources if required.\

**GUEST /CLIENT RELATED**
- Liaise closely with the Event Planning and Sales teams to ensure client satisfaction and event success is achieved
- Liaise directly with the event clients, when they are on site, to meet their pre-determined/planned (via Event Orders) and additional requirements
- In cooperation with the Event Planning and Sales team, take ownership of client complaints and resolve in a professional manner.
- Implement corrective measures where there is unsatisfactory guest comments and work practices
- Seek customer feedback to turn around the customer’s experience and implement improvements for future clients.

**QUALITY RELATED**
- To conduct regular Event Operation Meetings with direct reports to ensure strategies are being delivered to improve client and associate satisfaction and commercial outcomes
- Represent the department at relevant meetings within and outside the resort
- Ensure operating equipment, and Food & Beverage stocks are maintained and controlled in line with PAR levels
- Ensure all internal administrative requirements are fulfilled (e.g. time sheets, cashiering, requisitions, rosters)
- Ensure occupational health and sa

  • Event Organiser

    4 weeks ago

    Surfers Paradise, Australia The Beverly Full time

    The Beverly is seeking an experienced Event Organiser to join our team on a full-time basis, based in Surfers Paradise, Queensland. **Tasks and Responsibilities**: 1. Developing and implementing event strategies 2. Operationally manage events, including budget and resources 3. Manage the strategic and operational planning activities of events 4....

  • Event Sales Assistant

    19 hours ago

    Surfers Paradise, Australia Marriott International, Inc Full time

    **Additional Information** Event Sales Assistant **Job Number** 24085287 **Job Category** Sales & Marketing **Location** JW Marriott Gold Coast Resort & Spa, 158 Ferny Avenue, Surfers Paradise, Queensland, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Event Sales...

  • Food and Beverage Captain

    1 week ago

    Surfers Paradise, Australia JW Marriott Part time

    Additional Information Food and Beverage Captain (Events)Job Number Job Category Food and Beverage & CulinaryLocation JW Marriott Gold Coast Resort & Spa, Ferny Avenue, Surfers Paradise, Queensland, Australia VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-Management Food & Beverage Captain (Events) About the Company Marriott...

  • Sales Manager

    4 weeks ago

    Surfers Paradise, Australia Marriott International, Inc Full time

    **Job Number** 23071934 **Job Category** Sales & Marketing **Location** JW Marriott Gold Coast Resort & Spa, 158 Ferny Avenue, Surfers Paradise, QUEENSLAND, Australia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **About the Company** **Marriott International** portfolio of brands includes JW Marriott...

  • Sales Manager

    6 days ago

    Surfers Paradise, Australia Marriott International, Inc Full time

    **Job Number** 23086883 **Job Category** Sales & Marketing **Location** JW Marriott Gold Coast Resort & Spa, 158 Ferny Avenue, Surfers Paradise, Queensland, Australia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **About the Company** **Marriott International** portfolio of brands includes JW Marriott...

  • Technician Level 2

    4 weeks ago

    Surfers Paradise, Australia Encore Global Full time

    Encore are looking for the best in the business to join our team in the Gold Coast! We are Australia's leading and growing event solutions company and we are looking for qualified and experienced Level 2 Audio Visual Technicians to join our dedicated team working with premium venue partners. In this role you will provide leadership, coordination and hands...

  • Accommodation & Hospitality Managers

    4 weeks ago

    Surfers Paradise, Australia AccorHotels Full time

    Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,000 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows...

  • Accommodation & Hospitality Managers - Maintenance

    6 days ago

    Surfers Paradise, Australia Corporate Head Office Full time

    Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,000 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows...

  • Account Manager

    6 days ago

    Surfers Paradise, Australia Australian Distilling Co Full time

    At Australian Distilling Company, we don't just make spirits - we enrich lives. Our passion for crafting the finest spirits has earned us the title of Australia's most awarded distillery, with trophies and medals from some of the world's most prestigious spirits competitions. We believe in the power of simplicity, elegance, and pure dedication to our...

  • Assistant Manager

    4 weeks ago

    Surfers Paradise, Australia ALH Group Full time

    **About us** ALH Group is ranked an impressive #2 in Australia's most desirable employers for 2023 so come and join us! At Australian Leisure & Hospitality (ALH), we believe in bringing people together and connecting locals to their local pubs, enabling great experiences and positive, memorable moments. We are the largest hospitality provider in Australia,...

  • Store Manager

    4 weeks ago

    Surfers Paradise, Australia Gustavo Cleaners Full time

    As a Convenience Store Sales Associate, you will play a vital role in ensuring the smooth operation of the store and providing exceptional customer service to our patrons. Your primary responsibility will be to assist customers, handle transactions, and maintain a clean and organized store environment. You will also be expected to restock shelves, monitor...

  • Assistant Manager

    4 weeks ago

    Surfers Paradise, Australia ALH Group Full time

    **About the opportunity** An exciting career opportunity exists for a highly motivated & proactive Assistant Managers across Brisbane and surrounding areas**. **As an Assistant Manager, you will be responsible for supporting the Venue Manager in successfully operating a multimillion dollar business and will have the opportunity to support and grow the...

  • Marketing Coordinator

    4 weeks ago

    Surfers Paradise, Australia Pacific English Study Full time

    Pacific English Study is located in the heart of Surfers Paradise on the Gold Coast. We are a high energy, fun-loving school with a strong focus on high-quality English Language educational outcomes. We would love a **native Japanese speaker** to join our team and coordinate our branding, messaging, agent relationships, and marketing to...

  • Assistant Manager

    3 days ago

    Surfers Paradise, Australia ALH Group Full time

    **About Us** ALH Group is ranked an impressive #2 in Australia’s most desirable employers for 2023 so come and join us! At Australian Leisure & Hospitality (ALH), we believe in bringing people together and connecting locals to their local pubs, enabling great experiences and positive, memorable moments. We are the largest hospitality provider in...

  • Office Administration Manager

    4 weeks ago

    Surfers Paradise, Australia Wyndham Destinations Full time

    **We Put the World on Vacation**: At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every...

  • Vacation Planner

    4 weeks ago

    Surfers Paradise, Australia Marriott Vacations Worldwide Full time

    This is a full-time fixed term contract (ending December 2023) working from home position, whereby we require you to communicate in Mandarin and English and promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Communicate with...

  • Vacation Planner

    4 weeks ago

    Surfers Paradise, Australia Marriott Vacations Worldwide Full time

    This is a full-time fixed term contract (ending December 2023) working from home position, whereby you will promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Communicate with potential owners via telephone to set up preview package...

  • Marketing Executive

    4 weeks ago

    Surfers Paradise, Australia Marriott Vacations Worldwide Full time

    This is a part time position which requires being able to work a flexible schedule including AM and PM shifts, weekends and public/bank holidays. The position is to promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott Vacation Club. Recognize opportunities...

  • Marketing Executive

    6 days ago

    Surfers Paradise, Australia Marriott Vacations Worldwide Full time

    This is a part time position which requires being able to work a flexible schedule including AM and PM shifts, weekends and public/bank holidays. The position is to promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott Vacation Club. Recognize opportunities...

  • Account Executive

    6 days ago

    Surfers Paradise, Australia Fuse Recruitment Full time

    Account Executive - **Location**: - Surfers Paradise - Queensland - **Work Type**: - Full Time - **Salary**: - AU$80000 - AU$100000 per annum + great commissoin structure - **Reference**: - 22483 - **Who will you be working with?** This role is with one of Australia’s leading and rapidly growing insurance brokers. You will be working alongside a...