Manager, Digital Experience

3 weeks ago


Sydney Central Business District, Australia The Royal Australasian College of Physicians Full time

Posted: 17/05/2023

Closing Date: 09/06/2023

Job Type: Permanent - Full Time

Location: Sydney CBD

Job Category: Content Design, Digital Design, UX Design & Front End Developer

**About the RACP**
The Royal Australasian College of Physicians (‘RACP’) connects, represents, and trains physicians and trainee physicians across Australia and Aotearoa New Zealand. The RACP provides services to support the delivery of training, continuing professional development, and health policy and advocacy to medical health professionals.

**Our Values**
Accountable | Collaborate | Indigenise and Decolonise | Lead the way | Respect

**Why Join Us?**

**About The Role**

Lead and manage the Digital Experience team to design and deliver exceptional user experiences for the College and its members. Collaborate across the business to interpret and define key aspects of a proposed user experience and translate these into digital products. Ensure digital products work in harmony with each other and that users are having a unified and consistent digital experience.

This role will initially be a 12-month fixed-term contract, with a view to go permanent.

**Key Accountabilities**
- Facilitate the project product vision by concepting, designing and testing intuitive user experiences in line with management methodology to ensure outcomes are achieved on time, on budget, and to quality standards
- Develop a deep user understanding to enable a data driven customer-centred design approach for complex problems
- Lead and connect all parties involved in the user experience design, including content planners, developers, business units and stakeholders to ensure outcomes are being met
- Research, share and implement latest digital trends and innovations to create a dynamic team culture
- Manage stakeholder relationships through effective communication, negotiation and issues management to ensure stakeholders are engaged throughout the project and project deliverables are met

**Desired Skills and Experience**:

- Degree level qualifications in communications or a digital discipline, for example user-experience design (UX design), Interactive Multimedia, Human computer interaction design, or cognitive design
- At least 10 years’ experience in a similar role
- People management skills and experience, ability to lead and motivate a team in a complex environment
- Experienced stakeholder management skills and relationship building experience
- Excellent communication skills
- Presentation and workshop facilitation skills
- Good understanding of technical capabilities and IT infrastructure
- Skilled at interpreting and decoding often complex user requirements and can change communication style and language to suit a varied audience, for example technical or business people
- Understanding and appreciation for the dynamics of Agile Scrum and work closely with the Scrum Master in achieving the goals of each sprint on digital product development

**Interested?



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