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Copy of Associate, Client Engagement

4 months ago

Melbourne, Australia Unispace Full time

We continue to revolutionize the creation of workplace to meet the needs of today's ever-changing global brands. Our agile, end-to-end experience, delivered seamlessly across borders, is powered by strong client partnerships and enabled by sound workplace intelligence and transformational technology.

We believe that everyone should work in an environment that inspires productivity, peak performance and delivers wellbeing. Across our 48 global studios we see that positive work environments foster open, collaborative and supportive cultures populated by highly independent, motivated people. While our core business is strategising, designing and building workplaces for some of the biggest brands in the world, we know our people are our #1 asset. We look after them with an extensive Employee Value Proposition program which includes rewards and recognition, career development and a focus on wellbeing.

**What do we offer?**
- A fun and collaborative work culture
- A stunning office environment - Where you can sit at a new desk, next to a new team member every day
- The opportunity to develop your career with ongoing mentoring and support

**Responsibilities**:

- Executing business development strategy in line with regional and local principal
- Developing and executing project specific strategy
- Collaborating across disciplines to drive team performance for handovers
- Supporting 80/20 conversion analysis locally to support business planning
- Supporting lead source analysis
- Collaborating with Regional Marketing & Communications team to ensure brand alignment with client approach
- Supporting the development of fresh and innovative approaches to identify and attract target clients
- Supporting the development of a local research strategy around research, identify and win clients with Client Engagement and Regional Principals
- Mapping and following key local client relationships (new, existing and previous contacts and firms)
- Collaborate with Global Client Engagement team to identify and drive cross regional opportunities with target clients
- Collaborating across disciplines regions and within studios
- Contributing to the creation of a high performing team
- Attending and driving lead management as scoped by the Principal
- Identifying and reporting risk to Principal, Client Development and Managing Director, where relevant, whilst operating in compliance with ethical practices
- Driving information into CRM system
- Executing the Client Engagement methodology, standards/practices, processes and technology solutions within the Studio to enhance the capability and effectiveness of the organisation

**Your experience**:

- Certificate or degree in related discipline or equivalent experience
- Excellent at building long lasting relationships
- Utilising cold calling techniques to build relationships with potential leads
- Client management
- Persuading target clients to consider potential opportunities
- Identifying real opportunities and point of handover
- Market and industry knowledge (Design & Build methodology) - desirable not essential
- Pitching for success and Internal project management (desirable not essential)
- Business acumen
- Understanding of procurement process