Team Manager Warranty Claims
1 month ago
At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there’s flex for balance and the support you need. So come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health. Let’s care for everyone’s tomorrow so we can create a better future together.
**Team Manager - Motor Warranty Claims | Melbourne**
- Be supported to grow and develop your career
- Share your ideas
- Feel proud being part of a team that does the right thing
**Is being proactive important to you?**
We are currently seeking an experienced Team Manager to manage our Motor Warranty Claims team. You will have the ability to engage, motivate and develop our Motor Warranty Claims Service Consultants, to manage productivity, quality and drive the delivery of relentless service to our customers in their ‘moment of need’.
**You will be responsible for**:
- Leading, motivating and developing a team of Motor Warranty Claims Service Consultants
- Ensuring the delivery of claims resolutions and customer service in a timely and consistent manner, with the customer foremost in our thoughts
- Maximise performance in line with Key Performance targets of Productivity, Cycle Time, Throughput, Quality and Compliance
- Acting as an escalation point for complaints
- Implementing and managing change improvements
- Facilitating learning and development opportunities for your team and developing talent
- Coaching and developing
**Important to your success**:
- Strong people management skills with a track record of forming high performance teams
- Exposure to Motor Warranty and/or Motor claims or wider experience within Insurance/ Financial Services
- Strong organisational skills and ability to manage workflow
- Excellent communication and relationship building skills
- The ability to adapt and make quick decisions when needed
- A positive and enthusiastic approach to customer service and leadership
**What's on offer?**
- Learn through being supported and encouraged to take on new challenges that will help you to develop new skills
- Feel supported to give something a go - try different things, take on new responsibilities and explore opportunities
- Experience a culture where everyone belongs, and new ideas are embraced
- As we embed a customer-focused strategy across everything we do, you’ll have an opportunity to drive innovation and real change that delivers a tangible and meaningful impact on our people, our customers and our community
**About us**
Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
Allianz is committed to enabling a culture where inclusion is embedded, everyone belongs and new ideas are embraced. We welcome and value talent from all backgrounds, experiences and ways of working. Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role.
**Job Level**:
Management
**Location**:
- Melbourne, VIC, AU, 3000**Available until**:
28/04/2023
**Area of Expertise**:
Customer Services & Claims
**Unit**:
Allianz Australia
**Employing Entity**:
ALLIANZ AUSTRALIA SERVICES PTY LTD
**Job Type**:
Full-Time
**Remote Job**:
Hybrid working
**Employment Type**:
Temporary
**ID**:
26028
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